Neil Morgan
Queens
Summary
Detail-oriented professional skilled in multitasking and equipment maintenance within the transit industry. Known for optimizing routes and enhancing service quality, contributing to efficient operations and a positive customer experience.
Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
6
6
years of professional experience
Work History
Transit Worker
NYCT
Greenpoint,NY
05.2023 - Current
- Operated and maintained transit vehicles, ensuring compliance with safety regulations.
- Monitored service schedules, optimizing routes to enhance operational efficiency.
- Collaborated with team members to resolve customer inquiries and improve service quality.
- Conducted routine inspections of equipment, identifying maintenance needs proactively.
- Led shift teams in daily operations, coordinating tasks to meet service objectives effectively.
Rental Associate & Driver
Enterprise Rent-A-Car
Queens, NY
12.2022 - 10.2023
- Managed vehicle inventory and ensured accurate availability for customer bookings.
- Assisted customers with rental agreements, providing clear explanations of terms and conditions.
- Conducted vehicle inspections to maintain quality standards and ensure safety compliance.
- Collaborated with team members to streamline the rental process, improving efficiency and customer satisfaction.
- Managed rental agreements for a streamlined process, ensuring accuracy and proper documentation.
- Organized vehicle inventory, maintaining accurate records of available units for rent and tracking utilization rates.
- Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
Airport Deicer
JFK Airport
Queens, NY
11.2022 - 08.2023
- Operated deicing equipment to ensure aircraft safety during winter weather conditions.
- Collaborated with ground crew to assess weather impacts on flight schedules.
- Conducted routine inspections of deicing vehicles for optimal performance and safety compliance.
- Executed deicing procedures efficiently, minimizing delays and maintaining operational flow.
- Inspected equipment regularly, ensuring optimal performance and timely maintenance or replacement as needed.
Sales Associate
CPM Car Dealership
Queens, NY
05.2022 - 04.2023
- Collaborated with team members to achieve store sales targets consistently.
- Conducted visual merchandising to promote featured products effectively.
- Trained new staff on operational procedures and customer engagement techniques.
- Monitored product trends and competitor activities to inform sales strategies.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
GB’s Sneaker Store
Queens, NY
10.2021 - 12.2022
- Assisted customers with product selection to enhance shopping experience.
- Maintained organized inventory to ensure efficient stock management.
- Processed sales transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Farmers Jerk
Queens, NY
06.2020 - 09.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in selecting menu items and provided product information.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Handled cash, credit, and gift card transactions with attention to detail.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Excelsior Preparatory High School
Queens, NY06.2021
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Materials loading
- Equipment maintenance
- Site clearing
- Equipment operation
- Work site maintenance
- Production Assistance
- Heavy machinery operation
- Cleaning and sanitation
- Maintenance
- Multitasking
- Maintain safe and efficient transit operations while adhering to strict regulatory and safety standards
Timeline
Transit Worker
NYCT
05.2023 - Current
Rental Associate & Driver
Enterprise Rent-A-Car
12.2022 - 10.2023
Airport Deicer
JFK Airport
11.2022 - 08.2023
Sales Associate
CPM Car Dealership
05.2022 - 04.2023
Sales Associate
GB’s Sneaker Store
10.2021 - 12.2022
Cashier
Farmers Jerk
06.2020 - 09.2020
High School Diploma -
Excelsior Preparatory High School