Mia Allen
Indianapolis,IN
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Office Manager/Legal Secretary
Tyson Law Firm, P.C.
Greenwood, IN
11.2023 - 08.2024
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Managed Electronic Case Management System.
- Processed client payments; scheduled automatic payments.
- Managed court calendar.
- Generated Monthly Activity Reports and Billing Statements.
- Responsible for new case intake processing and set up.
Personal Injury and Family Law Paralegal
The Law Office of Deidra Haynes LLC
Carmel, IN
09.2023 - 11.2023
- Coordinated service of process with local sheriff's offices or private process servers.
- Conducted interviews with clients to gather information relevant to the case.
- Drafted pleadings, motions, declarations, and other legal documents for family law cases.
- Prepared exhibits for use during court hearings or depositions.
- Filed pleadings electronically through e-filing systems.
- Scanned documents into electronic file formats for storage purposes.
- Prepared correspondence between parties involved in a case.
- Provided administrative support to lawyers by managing calendars, scheduling meetings, organizing files, and maintaining case databases.
- Updated client files regularly with new developments in their cases.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
Legal Assistant
Law Office of David E. Lewis
Indianapolis, IN
02.2022 - 09.2023
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Ordered materials needed by attorneys throughout the duration of a case.
- Maintained inventory levels of office supplies necessary for day-to-day operations.
- Processed incoming mail on a daily basis.
- Performed basic bookkeeping duties including tracking payments received from clients.
- Ensured that all paperwork was properly filed according to established procedures.
- Greeted clients upon arrival at office and provided assistance as needed.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Filed clients' legal documents in relevant courts for processing.
- Provided administrative support to boost firm's document production and legal correspondence.
Administrative Assistant
Express Professional Employment
Fishers, IN
09.2021 - 02.2022
- Olthoff Homes - Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Operated a variety of machinery and tools safely and efficiently.
- Managed office errands and other essential duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prepared new home plot plans, obtained energy reports, and required permits for new home developments and construction sites.
Customer Service Representative
Carrington Mortgage Services
Westfield, IN
04.2020 - 09.2021
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
GEICO Insurance
Indianapolis, IN
10.2016 - 04.2020
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Eligibility Specialist
Indiana Family & Social Services Administration
Indianapolis, IN
02.2012 - 10.2016
- Assisted clients with completing forms required for processing applications.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Processed client applications in accordance with established guidelines.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Entered client information and files into databases for further review and tracking.
- Nursing Home Eligibility Determination
- Hearings and Appeals representative for the department
Paralegal
JAG Law Firm
Evansville, IN
07.2013 - 11.2013
- Proofread documents prior to filing them with courts or submitting them to opposing counsels.
- Coordinated witness testimony for depositions.
- Advised clients on procedural matters related to their cases.
- Communicated with witnesses regarding deposition scheduling.
- Reviewed and organized legal documents, such as pleadings, motions, and briefs.
- Filed motions with courts electronically or via hard copy.
- Interviewed clients and obtained vital case information to support associates.
- Assisted in drafting and reviewing legal correspondence, including letters, emails, and faxes.
- Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
Automated Logistics Specialist
Accounting Principals
Indianapolis, IN
11.2012 - 06.2013
- Maintained accurate records of incoming and outgoing shipments in accordance with company policies.
- Reviewed invoices from vendors to verify accuracy of charges against purchase orders.
- Established and maintained automated and manual accounting records and posted receipts and turn-ins.
- Tracking of international shipments to ensure accuracy of custom charges/taxes and related discounts
Legal Secretary
HR Solutions Partners
Evansville, IN
10.2009 - 05.2012
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Composed and revised legal documents, letters, depositions and court documents.
- Assisted in preparation of engagement letters.
- Opened new client files and new matters in CMS.
- Processed and distributed invoices to bill clients.
Legal Secretary
Jensen & Associates Personal Injury Lawyer Orange County
Indianapolis, IN
04.2007 - 11.2008
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Photocopied all correspondence, documents and other printed materials.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Received and disbursed incoming mail.
- Checked office supplies stock and placed orders to maintain levels.
- Assisted in preparation of engagement letters.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
Legal Secretary
UAW Legal Services
Indianapolis, IN
06.1991 - 08.1997
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Composed and revised legal documents, letters, depositions and court documents.
- Composed and revised letters and depositions.
- Received and disbursed incoming mail.
- Opened new client files and new matters in CMS.
Education
Some College (No Degree) - Accounting
Upper Iowa University
Fayette, IASome College (No Degree) - Paralegal Studies
Ashford University
Clinton, IASome College (No Degree) - Paralegal Studies/Religious Studies
Colorado Technical University
Colorado Springs, COSkills
- Staff Management
- Office Management
- Customer Service
- Administrative Support
- Data Entry
- Employee Supervision
- Scheduling and calendar management
- Mail handling
Certification
- Indiana Notary Public
- Indiana Remote Notary Public
Affiliations
- Indiana Bar Association Membership
Timeline
Office Manager/Legal Secretary
Tyson Law Firm, P.C.
11.2023 - 08.2024
Personal Injury and Family Law Paralegal
The Law Office of Deidra Haynes LLC
09.2023 - 11.2023
Legal Assistant
Law Office of David E. Lewis
02.2022 - 09.2023
Administrative Assistant
Express Professional Employment
09.2021 - 02.2022
Customer Service Representative
Carrington Mortgage Services
04.2020 - 09.2021
Customer Service Representative
GEICO Insurance
10.2016 - 04.2020
Paralegal
JAG Law Firm
07.2013 - 11.2013
Automated Logistics Specialist
Accounting Principals
11.2012 - 06.2013
Eligibility Specialist
Indiana Family & Social Services Administration
02.2012 - 10.2016
Legal Secretary
HR Solutions Partners
10.2009 - 05.2012
Legal Secretary
Jensen & Associates Personal Injury Lawyer Orange County
04.2007 - 11.2008
Legal Secretary
UAW Legal Services
06.1991 - 08.1997
Some College (No Degree) - Accounting
Upper Iowa University
Some College (No Degree) - Paralegal Studies
Ashford University
Some College (No Degree) - Paralegal Studies/Religious Studies
Colorado Technical University
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