Mia Almanza

• Dispatching resources: Assigning drivers, trucks, and trailers to address immediate issues
• Monitoring loads: Resolving issues that could impact delivery or pickup times
• Informing customers: Proactively notifying customers or customer accounts of changes
• Resolving driver issues: Addressing driver issues within authorized limits

My job specifically I’m in charge of tracking our tractor supply customer for Waco, Franklin and Casa. I monitor trucks to ensure they make delivery on time. I monitor there hours of service to ensure they have the hours to run and make the delivery. Repower and replan on a driver who’s available with hours if unable to make the delivery to save service. Offer stacks and extra pay. Very important customer there is absolutely no failing delivery.

• Managed high volume dining periods with effective time management and strong multitasking abilities.
• Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
• Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
• Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
• Observed servers to provide feedback and coaching in areas requiring improvement.
• Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
• Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
• Enhanced customer experience by providing attentive and personalized service during their dining visit.
• Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
• Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
• Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Developed strong relationships with guests, fostering loyalty and repeat business.

• Provide drivers with necessary support after hours so that drivers can deliver loads safely and on time.
• Respond to drivers needs and questions regarding schedules, loads, paperwork, fuel, etc.
• Assist in dispatching drivers on preplanned loads.
• Resolve load targets and address the customers special needs/requests regarding load planning and/or on time delivery.
• Promote driver safety at all times. Assist in loaded calls, empty calls, fuel, advances, logs, com data issues, etc.