Mia Ambrose
Cape Coral
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Effective listening and problem solving skills to bring reassurance, confidence and satisfaction to all customers. Efficiently answer calls and relay messages to keep office running smoothly. Utilize software programs for filing, publications and social media promotional material.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting employer's objectives.
Overview
2
2
years of professional experience
Work History
Administrative Assistant to Reporter
Frank Parlato, Investigative Journalist
01.2025 - 07.2025
- Organized office supplies and resources, contributing to a well-maintained work environment.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
Retail Sales Associate
Zumiez
05.2024 - 07.2024
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance customer experience.
- Supported inventory management by restocking shelves and conducting stock checks.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Customer Service/Cashier
Roberts Food Center
04.2023 - 09.2023
- Maintained knowledge of products and promotions to assist customers effectively.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Balanced cash register at the end of each shift to maintain accuracy in transactions.
- Provided excellent service, fostering a welcoming environment for all customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Education
Daniel Hand High School
Madison, CTSkills
- Client support
- Friendly and outgoing
- Creative problem-solving
- Customer engagement
- Store maintenance
- Professional phone communication
- Sales expertise
- Merchandise display
Timeline
Administrative Assistant to Reporter
Frank Parlato, Investigative Journalist
01.2025 - 07.2025
Retail Sales Associate
Zumiez
05.2024 - 07.2024
Customer Service/Cashier
Roberts Food Center
04.2023 - 09.2023
Daniel Hand High School
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