Mia An

• I have experience in all constructs of Amazon, from sortation center to inbound/outbound fulfillment center to how XLE packages operate to final steps of delivering to the package the customer with a SMILE.
• Advocated for Safety as a member of the Associate Safety Committee by attending monthly meetings to escalate safety concerns, assisting others in ordering/procuring PPE/Safety Shoes and ensured compliance by performing Safety Shoe Audit to make sure co-workers were wearing proper PPE.
• Facilitated Daily and Weekly SOBA Ergonomic Audits in all process pathways and TDR Audits on both Inbound/Outbound Ship Docks.
• Performed as a lead member of the Inbound Stow team working as a problem solver in andon resolutions, waterspider and VRC operator while working in additional paths of Inbound Ship Dock and Pack Flow.
• Worked to develop and hold weekly site tours of MSP1 with Amazon Tour Group.

· Deliver packages to customers on a timely manner using a computerized mobile routing device

· Interact with customer via calls/text to accurately find locations of residence/businesses/photos on delivery

· Communicate with dispatch if any problems occur.

· Problem solving

· Accurate routing of products and services

· Maintain monthly performance goals

· Obey all traffic laws/Safety compliances

As a Digital Advisor/Sales Assistant, I support the sales team through the following:

· Review incoming sales leads by responding to customers in a timely fashion

· Follow-up and create engagement with customers to drive business into the dealership

· Utilize tools to efficiently assist the sales team to meet goals for the company i.e. video, text and email

· Communicate directly with the public as they enter the dealership and connect them with appropriate sales and support staff

· Assisted in title issues-retrieving and getting the proper documentations to process them

My daily goals were to fulfill and select products in a timely manner to be shipped to service station customers across the United States. This required a thorough analysis of inventory appropriate for their specific needs. My responsibilities included:

· Traveling Operations to Distribution Centers across the US to support daily production in multiple divisions

· Creating monthly inventory reviews via weekly and monthly reports

· Working in a Rate-System oriented environment

· Pulling correct quantities of designated products from slotted locations

· Processing products through the inventory tracking system

· Process Damages/Returns Department

Working closely with the nurses, I attended to the resident’s care through the following:

· Provided personal care and nursing assistance to support the health and wellness of residents

· Passed and distributed medications to residents

· Interacted with elderly residents with memory care via daily reinforcement tools

· Provided compassionate interaction to support the resident’s overall well-being

· Developed marketing/advertising plans to drive new client business

· Established and managed core relationships to maintain membership contracts

· Interacted with members to maintain exceptional client experiences

· Created events and activities to drive new business

· Evaluated monthly financial reports