Mia Angelino
Lancaster,CA
Overview
6
6
years of professional experience
Work History
Loan Counselor
PennyMac
12.2023 - 09.2024
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Developed and structured an affordably priced plan tailored to the borrowers loan portfolio to ensure loans success.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Assisted in creating data-driven models to analyze and predict the performance of the borrowers loans.
- Collaborated with underwriters to expedite loan approvals, ensuring timely funding for borrowers.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Coordinate with other departments, including Home Retention, Property Resolution, Foreclosure, Bankruptcy, Litigation and Customer Service to ensures borrowers inquiries are properly handled.
Medical Receptionist
Liberty Pacific Advanced Imaging
05.2023 - 11.2023
- Processed insurance claims and verifications through specialized billing software.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Ensured accurate record-keeping by diligently updating patient information.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, assisted with financial data analysis, and prompt payment from both patients and insurance providers.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
Behavioral Health Technician
Sanctuary Treatment Center
09.2022 - 04.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Complete all charts, program documentation, medication management, shift/crossover reports, incident reports and other forms and reports according to company policies
- Assist clients in self administration of prescribed medication as needed, while reporting changes in the patient's condition and added modifications to the treatment plan.
Library Student Aide
Moorpark College
08.2018 - 02.2020
- Facilitated access to technology resources by setting up computers, troubleshooting issues, and instructing patrons on proper usage.
- Maintained accurate records of student attendance at library events and programs for reporting purposes and future planning.
- Supported special events such as book fairs, and workshops by preparing materials, setting up spaces, and assisting with event coordination.
- Enhanced library organization by categorizing and shelving books according to the Dewey Decimal System.
Education
Associate of Science - Business Administration And Management
College of The Canyons
Valencia, CA08-2028
High School Diploma -
Royal High School
Simi Valley06-2018
Skills
- Data interpretation
- Loan modification
- Loan marketing
- Predictive analytics
- Statistical modeling
- Strong communication skills
- Interpersonal skills
- Team collaboration
Languages
Spanish
Professional Working
Timeline
Loan Counselor
PennyMac
12.2023 - 09.2024
Medical Receptionist
Liberty Pacific Advanced Imaging
05.2023 - 11.2023
Behavioral Health Technician
Sanctuary Treatment Center
09.2022 - 04.2023
Library Student Aide
Moorpark College
08.2018 - 02.2020
Associate of Science - Business Administration And Management
College of The Canyons
High School Diploma -
Royal High School
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