Mia Angelino
Lancaster,CA
Overview
6
6
years of professional experience
Work History
Loan Counselor
PennyMac
Moorpark, CA
12.2023 - 09.2024
- Provided exceptional customer service throughout the entire loan process, addressing inquiries promptly and professionally.
- Developed and structured an affordably priced plan tailored to the borrowers loan portfolio to ensure loans success.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Assisted in creating data-driven models to analyze and predict the performance of the borrowers loans.
- Collaborated with underwriters to expedite loan approvals, ensuring timely funding for borrowers.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Coordinate with other departments, including Home Retention, Property Resolution, Foreclosure, Bankruptcy, Litigation and Customer Service to ensures borrowers inquiries are properly handled.
Medical Receptionist
Liberty Pacific Advanced Imaging
Northridge, CA
05.2023 - 11.2023
- Processed insurance claims and verifications through specialized billing software.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Ensured accurate record-keeping by diligently updating patient information.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, assisted with financial data analysis, and prompt payment from both patients and insurance providers.
- Scheduled appointments, managed calendars, and coordinated meetings efficiently.
- Reviewed patient charts prior to appointment day for accuracy of information.
- Collaborated with the collections department to address overdue accounts and recover outstanding payments.
Behavioral Health Technician
Sanctuary Treatment Center
Tarzana, CA
09.2022 - 04.2023
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Complete all charts, program documentation, medication management, shift/crossover reports, incident reports and other forms and reports according to company policies
- Assist clients in self administration of prescribed medication as needed, while reporting changes in the patient's condition and added modifications to the treatment plan.
Library Student Aide
Moorpark College
Moorpark, CA
08.2018 - 02.2020
- Facilitated access to technology resources by setting up computers, troubleshooting issues, and instructing patrons on proper usage.
- Maintained accurate records of student attendance at library events and programs for reporting purposes and future planning.
- Supported special events such as book fairs, and workshops by preparing materials, setting up spaces, and assisting with event coordination.
- Enhanced library organization by categorizing and shelving books according to the Dewey Decimal System.
Education
Associate of Science - Business Administration And Management
College of The Canyons
Valencia, CA08-2028
High School Diploma -
Royal High School
Simi Valley06-2018
Skills
- Data interpretation
- Loan modification
- Loan marketing
- Predictive analytics
- Statistical modeling
- Strong communication skills
- Interpersonal skills
- Team collaboration
Languages
Spanish
Professional Working
Timeline
Loan Counselor
PennyMac
12.2023 - 09.2024
Medical Receptionist
Liberty Pacific Advanced Imaging
05.2023 - 11.2023
Behavioral Health Technician
Sanctuary Treatment Center
09.2022 - 04.2023
Library Student Aide
Moorpark College
08.2018 - 02.2020
Associate of Science - Business Administration And Management
College of The Canyons
High School Diploma -
Royal High School