Mia Armas
Irving,TX
Summary
Experienced Customer Service Professional in delivering exceptional support and resolving customer inquiries efficiently. Proven ability to handle high-volume call centers, manage customer accounts, and provide technical assistance. Adept at using CRM software and remote communication tools to enhance customer satisfaction. Strong communicator with excellent problem-solving skills, dedicated to maintaining a positive customer experience. Seeking to leverage my expertise to contribute to a dynamic team and support company objectives
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Officer
GENPACT LLC
12.2021 - 06.2023
- Exceptional analyzing clients creditworthiness and helping them decide on the right loan
- Ambitious and dedicated to building excellent client relationships
- Worked with known companies such as; Chase Bank, Wells Fargo, Capital One etc.
- Efficient Time Management
- Multitasking
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Collection Agent
The CMI Group
01.2019 - 12.2021
- Located and Notified Customers of delinquent accounts
- Advised Customers of necessary actions and Strategies
- Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
- Filed customer information according to urgency of account
- Managed Medical Accounts.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Consistently Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Education
High School Diplomat -
Irving High School
Irving, Texas05.2019
Skills
- Negotiation
- Computer Literacy
- Adaptability
- Bilingual Speaker
- Active Listening
- Time Management
- Customer Service
- Communication
- Interpersonal Skills
- Debt Settlement
- Loan Servicing
- Compliance Awareness
- Assertiveness
- Call center experience
- Stress Tolerance
- Client Relations
- Proficiency in Software
Extracurricular Activities
Business Information Management (BIM) Computer Typing Course
Certification
OSHA
Languages
Spanish
Elementary
English
Full Professional
Timeline
Loan Officer
GENPACT LLC
12.2021 - 06.2023
Collection Agent
The CMI Group
01.2019 - 12.2021
High School Diplomat -
Irving High School