MIA ARRAMBIDE
USA
Summary
Dedicated operations professional with over 10 years of experience supporting diverse client accounts and optimizing business operations. Proven track record of driving ROI through tailored solutions, data-driven insights, and cross-functional collaboration. Expertise in client relationship management, inventory oversight, and strategic project execution. Known for building trust, streamlining workflows, and improving customer satisfaction, and retention.
Overview
14
14
years of professional experience
Work History
Operations Assistant
Harvest Best Inc.
Pharr, TX
03.2025 - 11.2025
- Assisted in daily operations to ensure efficient workflow and adherence to company protocols.
- Maintained accurate records and data entry, supporting invoice, inventory management, and reporting.
- Developed and implemented filing systems that improved document retrieval time.
- Supported project management tasks, including leading a new project focused on international exports to the UAE.
eBay GCX Premium Service- Concierge
eBay
Remote
06.2021 - 01.2025
- Managed multi-channel communications with professionalism, resolving complaints effectively, and strengthening customer relationships.
- Assisted eBay buyers and sellers by navigating the site, setting up accounts, and managing payments to ensure a seamless experience.
- Delivered proactive customer service that resolved issues swiftly, enhancing customer loyalty and satisfaction.
eBay GCX eBay Growth Advisor- Business Development
eBay
Remote
09.2022 - 01.2025
- Managed a portfolio of 300-500 business sellers per quarter, providing tailored guidance to enhance the adoption of eBay's advertising solutions to drive and support long-term business growth.
- Collaborated with eBay sellers to align strategies and launch marketing campaigns, increasing product visibility and ROI through targeted recommendations and performance tracking.
- Conducted 30 to 40 seller client calls daily, contributing to higher customer satisfaction and retention.
- Tracked key performance indicators, such as adoption rates, market trends, and campaign success, using data insights to refine strategies and maximize results.
Guest Experience Team Lead
San Antonio Botanical Garden Society, Inc.
San Antonio, TX
02.2020 - 05.2021
- Supervised daily operations of the Guest Experience team, including scheduling, coordinating breaks, and overseeing task completion to maintain high service standards during peak periods.
- Assisted with store operations such as receiving deliveries, visual merchandising, pricing, and promotions to enhance product presentation and drive sales.
- Trained and supported staff on company policies, emergency protocols (including Code Red and Code Adam), and customer service best practices, fostering a knowledgeable and prepared team.
Farmers Market Co-Manager
Urban Harvest
Houston, TX
09.2017 - 01.2020
- Built and maintained strategic partnerships with farmers, vendors, sponsors, and local government officials, enhancing market growth and community engagement.
- Managed logistics for 1-3 weekly farmers' markets, overseeing vendor setup, volunteer coordination, and customer service to improve efficiency and visitor experience.
- Ensured strict compliance with Urban Harvest policies and city regulations by regularly monitoring vendors, maintaining a safe, and orderly market atmosphere.
AREA MARKETING DIRECTOR/ EVENT COORDINATOR
PINNACLE EVENTS, INC
San Antonio, TX
01.2012 - 12.2014
- Delivered training for new hires and partnered with senior management to create targeted event promotion strategies that increased attendance and brand awareness.
- Collaborated with cross-functional teams to align event marketing, staffing, and promotions with broader sales goals, improving overall event performance and ROI.
- Developed strong client relationships through consultative sales, scheduling multiple daily appointments to generate new business opportunities.
Education
High school diploma -
South Texas College
Skills
- Leadership
- Project management
- Team development
- Account management
- Clerical support/ Data entry
- Quality inspection
- Bookkeeping
- Event planning
- Client relations
- Software proficiency
- Multitasking
- Communication skills
References
Reference available upon request
Timeline
Operations Assistant
Harvest Best Inc.
03.2025 - 11.2025
eBay GCX eBay Growth Advisor- Business Development
eBay
09.2022 - 01.2025
eBay GCX Premium Service- Concierge
eBay
06.2021 - 01.2025
Guest Experience Team Lead
San Antonio Botanical Garden Society, Inc.
02.2020 - 05.2021
Farmers Market Co-Manager
Urban Harvest
09.2017 - 01.2020
AREA MARKETING DIRECTOR/ EVENT COORDINATOR
PINNACLE EVENTS, INC
01.2012 - 12.2014
High school diploma -
South Texas College