Mia Avena

Oversea treasury operations and a 5-member team accountable for $250M of quarterly cash collections. Forecast weekly and monthly cash collections and revenue to the EVP of Finance and prepare weekly cash collections reports. Lead bi-weekly BU meetings which I create and present data analysis of individual BU AFDA files and open AR. Train and mentor front-line staff. promoting consistent utilization of cash retention strategies. Collaborating with Client and Sales Team CSE, ADE and CSM team. First point of contact for internal and external escalations. Provide annual employee performance evaluations and compensation plans.

Oversea additional treasury operations and a 3-member team accountable for contract buyouts, concessions, reinstatements, extensions disputes, terminations, and billing projects. Train and mentor front-line staff, promoting consistent utilization of strategies. problem solving, contract review and Oracle billing review.

• Monthly cash collections and revenue, prepare weekly cash collections, concession, and project status updates
• Train and mentor front-line staff, promoting consistent utilization of cash retention strategies
• Collaborating with Client and Sales Team CSE, ADE and CSM team
• Second point of contact for internal and external escalations
• Provide annual employee performance evaluations and compensation plans
• Motivated staff to deliver top performances, achieving highest quarterly cash collections as well as reaching quarterly cash goals consistently in 2020, 2021 and Q1-2022
• Created SOPs for Salesforce case tracking and Nintex credit tracking, Assisted in the creation of an Oracle report to track attrition by product, item, and account number.

Oversea treasury operations and a 3-member team accountable for $150M of quarterly cash collections in the Ambulatory space of the business. Forecast monthly cash collections and revenue, prepare weekly cash collections, concession, and project status updates. Train and mentor front-line staff, promoting consistent utilization of cash retention strategies. Collaborating with Client and Sales Team CSE, ADE and CSM team. Second point of contact for internal and external escalations. Provide annual employee performance evaluations and compensation plans.

• Motivated staff to deliver top performances, achieving highest quarterly cash collections as well as reaching quarterly cash goals consistently in 2020, 2021 and Q1-2022.
• Created SOPs for Salesforce case tracking and Nintex credit tracking, Assisted in the creation of an Oracle report to track attrition by product, item, and account number.

Oversee daily activities of 13 analysts to ensure compliance guidelines are met with corporate billing, contract buyouts, concessions, reinstatements, extensions and SOX credit audits

• Assisting with management support for multiple regions, managing escalated cases and client inquiries
• Creating monthly metrics, quarterly accrual reporting and overseeing assigned special projects
• Confirm accuracy of billing and contract terminations
• Support Sales Department in contract quote process by verifying license entitlement, contract terms, and pricing
• Support, review and approve contract buyouts, concessions, reinstatements and extensions working closely with Legal and Deal Desk
• Assist internal and external auditors in documenting departmental processes and procedures, maintaining Sarbanes Oxley (SOX) compliance
• Provide annual employee performance evaluations and compensation plans
• Train new hire billing analysts and conducted training sessions across business units, including Sales, NR, and Finance, allowing for initial analysis, proper routing, and reduction of invalid disputes requests
• Reduced client's inquiries from over 1,000 per month to less than 300 over a 6-month period, resulting in total dispute resolution time of less than 2 weeks. This was achievable by streamlining the credit validation submission process.

Responsible for verifying accuracy of hardware and software maintenance pricing terms for new system contracts, upgrade contracts, and add-on equipment contracts within the hospital business unit. Assisting Sales, AOE's and POA's and internal clients with contract and maintenance billing inquiries. Implemented reinstatement and /or termination of maintenance contracts complying with proper contract terms.

• Issued proper credits for maintenance contract terminations and sales concessions, resulting in updated account balance for accurate A/R collections
• Trained new employees, assisted in process and system improvements for the department, worked on special projects and provided data for quarterly accrual reporting
• Delivered quality customer service to both internal and external clients, ensuring maintenance terms and pricing were fully understood and enforced

Responsible for verifying accuracy of hardware and software maintenance pricing terms for new system contracts, upgrade contracts and add-on equipment contracts.

• Implemented reinstatement and /or termination of maintenance contracts complying with proper contract terms
• Issued proper credits for maintenance contract terminations and Sales concessions, resulting in updated account balance for accurate AR collections
• Delivered quality customer service to both internal and external clients
• Ensuring maintenance contract terms and pricing was fully understood and enforced

Provided haircuts, color, make-up and wedding consultations to cliental in the Northern Chicago region

• Scheduled customer appointments and rearranged individual time slots to meet demand
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction
• Educated customers on products to maximize benefits