Mia Baker
Houston,TX
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Kingwood Hospital
04.2022 - 04.2023
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Facilitated communication between patients and various departments and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Patient Access Representative
Texas Children Hospital
07.2020 - 06.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Greeted and assisted patients with check-in procedures.
Front Desk Receptionist
Harris County Deparment Of Education
01.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Billing Clerk
UPS
10.2016 - 10.2017
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Processed customer invoices, credit memos and payments within established timelines.
Skills
- Appointment Scheduling
- HIPAA Compliance
- Patient Check-In
- Multitasking and Organization
- Post-Discharge Care Coordination
Timeline
Patient Access Representative
Kingwood Hospital
04.2022 - 04.2023
Patient Access Representative
Texas Children Hospital
07.2020 - 06.2021
Front Desk Receptionist
Harris County Deparment Of Education
01.2018 - 04.2019
Billing Clerk
UPS
10.2016 - 10.2017
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