Mia Barbosa
San Jose,CA
Summary
A barista with experience prepares and serves coffee and specialized drinks while providing exceptional customer service. abides by recipe and presentation guidelines consistently, and keeps workstations tidy and sanitary. knowledgeable about hygienic standards and committed to meeting client needs. Additionally, a driven host increases patron loyalty by providing outstanding service. keeps stations organized and fully stocked so they are ready for anything. surpasses client expectations by offering amiable, efficient, and customized service based on the preferences of the client.
Overview
4
4
years of professional experience
Work History
Host
Ventana Grill
Pismo Beach, CA
01.2023 - 08.2023
- Greeted incoming guests to escort to assigned dining area and present menus.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Resolved conflicts between customers when necessary.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Accepted payments from guests for dine-in and take-out foods.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Barista
Honeymoon Cafe
Pismo Beach, CA
01.2020 - 12.2022
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Prepared and served hot or cold beverages.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Pre Nursing -
San Jose State University
San Jose, CA05-2027
Skills
- abilities in providing customer service
- the capacity to take constructive criticism and perform successfully under duress
- the capacity to market goods and services
- the capacity for collaborative work
- the capacity for independent work
- outstanding ability to communicate verbally
a strong recall - the capacity to perform manual labor effectively
Timeline
Host
Ventana Grill
01.2023 - 08.2023
Barista
Honeymoon Cafe
01.2020 - 12.2022
Pre Nursing -
San Jose State University
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