MIA BEGNER
Abingdon,IL
Summary
Hardworking and reliable individual with strong ability in a clerical setting. Offering a positive attitude while staying on task and motivated. Highly organized, proactive and punctual with team-oriented mentality. Personally committed to the betterment of the Abingdon-Avon School District and community.
Overview
13
13
years of professional experience
Work History
Stay At Home Mom
Begner Household
Abingdon, IL
08.2017 - Current
- Manage multiple schedules for two adults and two children to maintain balance for our family between home life and my husband's demanding work hours.
- Create and implement daily routines for effective scheduling.
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility.
- Promote a loving and nurturing environment for not only my children but their friends as well.
Reception/Sales Coordinator
DIGITAL COPY SYSTEMS, LLC
Peoria, IL
01.2017 - 08.2017
- Manages multi-line phone system to take orders, schedule deliveries and place service calls
- Aids sales representatives in sales of copiers by keeping accounts organized and accessible
- Completes sales paperwork for sales representatives and submits to billing department after delivery
- Courteously help customers with issues, follow-ups and appointments via telephone
- Contact vendors directly regarding availability, shipping and return of equipment.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
Reception/Insurance Specialist/Optician
THE BIXBY EYE CENTER
Peoria, IL
05.2014 - 01.2017
- Greeted customers entering the office with a warm demeanor
- Earned management trust by serving as key holder, responsibly opening and closing office
- Created, submitted and posted payment for insurance claims to manage a large aged receivables account
- Politely assisted customers with orders and appointments in person and via telephone
- Communicated with vendors regarding back order availability, future inventory and special orders
- Provided an elevated customer experience to generate a loyal clientele
- Aided the office manager in the movement towards using electronic medical records
- Maintained the flow of the busy office while managing multiple phone lines, scheduling, and check-outs
- Took initiative to have insurance benefit details prepared for appointments up to a week in advance.
Unit Secretary
GRAHAM HEALTH SYSTEMS
Canton, IL
09.2013 - 05.2014
- Maintained a clean reception area, including lounge and associated areas
- Used active listening skills to fill orders from physicians on the Medical/Surgical and Post Coronary Units
- Remained friendly and approachable to ensure a positive patient experience
- Organized protected health information into charts for patients’ medical records
- Communicated effectively with an array of different entities within the hospital.
Optician/Key holder
AMERICA’S BEST CONTACTS & EYEGLASSES
Peoria, IL
08.2011 - 02.2013
- Greeted patients and customers enthusiastically upon their arrival to the office
- Successfully informed the clinical staff of patients’ arrival for appointments in a timely manner
- Maintained patient confidentiality while handling sensitive medical and personal information
- Communicated efficiently with management, corporate employees, and insurance representatives regarding transactions
- Assisted patients with choosing frames and purchasing contact lenses
- Submitted eyeglass and contact lens transactions with SDS (a computer driven Point of Sale)
- Opened and closed the office including: cash drawer maintenance for workday, prepared and delivered bank deposits, and completed corporate paperwork.
Education
High School Diploma -
Farmington High School
Farmington05-2008
Some College (No Degree) - General Studies
Illinois Central College
East PeoriaSkills
- Accurate and detailed
- Excellent communication skills
- Works well under pressure
- Professional phone etiquette
- Pleasant demeanor
- Customer service-oriented
- Appointment setting
- Advanced clerical knowledge
- Filing and data archiving
- Multi-line phone proficiency
References
References available upon request.
Timeline
Stay At Home Mom
Begner Household
08.2017 - Current
Reception/Sales Coordinator
DIGITAL COPY SYSTEMS, LLC
01.2017 - 08.2017
Reception/Insurance Specialist/Optician
THE BIXBY EYE CENTER
05.2014 - 01.2017
Unit Secretary
GRAHAM HEALTH SYSTEMS
09.2013 - 05.2014
Optician/Key holder
AMERICA’S BEST CONTACTS & EYEGLASSES
08.2011 - 02.2013
High School Diploma -
Farmington High School
Some College (No Degree) - General Studies
Illinois Central College