Summary
Overview
Work History
Education
Skills
Timeline
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MIA BELL

McKinney,TX

Summary

Proven leader and strategic planner, adept in small business operations and customer relations, significantly enhanced team productivity through innovative communication strategies. Skilled in relationship building and verbal communication, consistently achieving high client satisfaction and operational efficiency. Have a keen focus on achieving and surpassing business objectives.

Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

10
10
years of professional experience

Work History

Owner/Operations Manager

Spirit Led LLC
03.2022 - Current
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
  • Implement marketing strategies to increase brand awareness and attract new customers.
  • Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Customer Servicer/Billing Specialist

Peloton
06.2020 - 11.2022
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Reduced errors in financial records by conducting regular audits of billed accounts.

Head of the Department (Parts)

CarMax
04.2018 - 06.2019
  • Mentored department staff members, fostering a culture of continuous learning and professional development.
  • Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
  • Improved employee morale and productivity through effective leadership and communication strategies.
  • Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
  • Defined clear targets and objectives and communicated to other team members.

Eligibility Specialist

Xerox/Conduent
09.2014 - 01.2017
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Resolved discrepancies with client applications to verify eligibility.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.

Education

Bachelor of Science - Business Administration

Indiana University
IN

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Strategic planning

Timeline

Owner/Operations Manager

Spirit Led LLC
03.2022 - Current

Customer Servicer/Billing Specialist

Peloton
06.2020 - 11.2022

Head of the Department (Parts)

CarMax
04.2018 - 06.2019

Eligibility Specialist

Xerox/Conduent
09.2014 - 01.2017

Bachelor of Science - Business Administration

Indiana University

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MIA BELL