Mia Bourg
Carencro,LA
Summary
Eager Barista and always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level RN position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Babysitter
Ms. Ashley Cooper
10.2021 - Current
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Enhanced children''s social skills by organizing group activities and encouraging teamwork.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored children's play activities to verify safety.
- Established and maintained safe play environment for children.
- Engaged with children on individual basis to build positive relationships.
- Encouraged children to be understanding and patient with others.
- Coordinated playdates and outings to meet children's physical and social needs.
- Transported children to and from activities using personal or family vehicle.
Barista Shift Leader
CC's Coffee House
02.2017 - Current
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on assigned duties.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed and implemented customer service policies to enhance satisfaction.
Waitress
06.2020 - 07.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Education
Diploma Nursing - Nursing
Baton Rouge General School of Nursing
Baton Rouge05.2024
High School Diploma -
Erath High School
Erath, LA05.2017
Skills
- Behavior Monitoring
- Child Supervision
- Schedule Management
- Homework Assistance
- Routine Management
- Maintaining Safe Environment
- Conflict Resolution
- CPR certified
- Reliability, Strong Work Ethic
- Planning Physical Activities
- Dependability, Flexible Scheduling
- Managing Routines, Homework Support and Assistance
- Administering Medicines
- Up-Selling
- Opening and Closing Duties
- Cash Handling
- Espresso Machine Operation
- Food Preparation
- Coffee Expertise
- Exceptional Customer Service
- Active Listener
- Adaptive and Creative
- Team Leadership
- Performance Improvement
- Friendly and Outgoing
- Professional Demeanor
- Quality control
- Organizational skills
- Time management
- Multitasking
- Decision-making
- Conflict resolution
- Stress management
- Active Listening
Accomplishments
I received an Academic All-Star certificate at the Baton Rouge General School of Nursing for obtaining academic excellence.
Certification
At CC's, I recieved a Team Leader position.
CPR certified.
Affiliations
- I enjoy community and customer service! I love giving back to the community through giving clothes to individuals who are in need or recently giving socks to a woman's shelter. I enjoy outdoor acitvities and exercising. I have a passion for nature and love animals. I love caring for people!
References
Ashley Cooper
Contact information: 337-654-4358
Relation: Former Clinical Instructor
Sharon Boudreaux
Contact Information: 337-207-5555
Relation: Former Clinical Instructor
Alison Lawson
Contact Information: 912-665-3973
Relation: Former Clinical Instructor
Timeline
Babysitter
Ms. Ashley Cooper
10.2021 - Current
Waitress
06.2020 - 07.2022
Barista Shift Leader
CC's Coffee House
02.2017 - Current
Diploma Nursing - Nursing
Baton Rouge General School of Nursing
High School Diploma -
Erath High School
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