Mia Boykin Ulutika
Rancho Palos Verdes
Summary
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Overview
26
26
years of professional experience
Work History
Director of Operations
Ws Entities / 55 Entertainment
05.2007 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Championed quality assurance efforts by establishing rigorous standards and monitoring adherence to maintain high levels of service delivery.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Implemented quality control measures to maintain high standards of service delivery.
- Reduced environmental impact by leading sustainability initiatives, including waste reduction programs and adoption of green technologies.
- Enhanced operational resilience by developing and implementing robust contingency plans that ensured continuity of operations in face of unexpected disruptions.
- Enhanced operational efficiency, introducing lean management system that minimized waste and optimized resource allocation.
- Improved team morale and reduced turnover by implementing series of employee engagement programs and personalized career development plans.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Grant Program Coordinator
Community Health Counsels, Inc
04.1999 - 05.2007
- Provided guidance and assistance to investigators through funding agency regulations and requirements interpretation.
- Supported financial management of grants by monitoring budgets, tracking expenses, and assisting with audits when needed.
- Maintained open lines of communication with applicants, providing regular updates on the status of their proposals and offering feedback when necessary.
- Maintained accurate records of all grant applications, awards, reports, and correspondence in an organized filing system.
- Collaborated with cross-functional teams to develop project plans, timelines, and resource allocations for successful grant implementation.
- Contributed to long-term organizational sustainability by securing multi-year grants from major foundations and government agencies.
- Developed strong relationships with funders through consistent communication and timely reporting.
- Facilitated workshops for community partners on topics such as fundraising strategies, budgeting basics, and effective storytelling in proposals.
- Ensured prompt processing of incoming applications by reviewing submissions for completeness and compliance with guidelines.
- Coordinated site visits from funders to showcase the impact of funded projects on target populations and communities.
- Supported account reviews, tracking, analysis and cost projections.
- Managed a diverse portfolio of grants, ensuring compliance with guidelines and regulations at all stages of the granting process.
- Enhanced grant program efficiency by streamlining application processes and implementing new software tools.
- Assisted with grant and contract proposal planning and preparation.
- Assisted in developing organization-wide strategies for increasing grant funding sources and diversifying revenue streams.
- Provided ongoing training to staff on best practices in grant research, writing, management, and reporting.
Education
Bachelor of Arts - African American Studies
University of Southern California
Los Angeles, CA05-1996
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Cost control
- Workforce planning
- Leadership training
- Schedule oversight
- Retail build outs
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Customer service management
- Customer service
- Employee relations
Timeline
Director of Operations
Ws Entities / 55 Entertainment
05.2007 - Current
Grant Program Coordinator
Community Health Counsels, Inc
04.1999 - 05.2007
Bachelor of Arts - African American Studies
University of Southern California