Mia Bracero
Orlando,FL
Summary
Dynamic and dedicated professional with experience at Jamaican Jerk Restaurant, excelling in guest complaint resolution and dining area management. Proven ability to create a welcoming atmosphere while efficiently coordinating seating and processing payments. Recognized for maintaining a calm demeanor under pressure and enhancing customer satisfaction through interactive communication skills.
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess/custumer Service
Jamaican Jerk Restaurant
02.2025 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Store Front Cashier
La Tienda
01.2022 - 09.2023
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Assisted with purchasing decisions and located merchandise for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Academic
Renasaince HS
The Bronx, NY06-2024
Skills
- Dining area maintenance
- Guest complaint resolution
- Dining room management
- Seating coordination
- Hospitality and accommodation
- Calm demeanor
- Greeting guests
- Payment processing
- Dining room oversight
- Interactive communication skills
Certification
- ServSafe Food Handler
Timeline
Hostess/custumer Service
Jamaican Jerk Restaurant
02.2025 - Current
Store Front Cashier
La Tienda
01.2022 - 09.2023
Academic
Renasaince HS
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