Mia Brown
West Deptford,New Jersey
Summary
Outgoing [Job Title] skilled in effective communication and team collaboration. Fun-loving individual bringing top-notch sales and marketing talents focused on engaging customers, promoting loyalty and maximizing business returns. Ready to take strong work ethic and [Skill] abilities and take on challenging new hospitality position. Detail-oriented employee delivering top-notch customer satisfaction in [Type] environments. Dynamic personality adept at cross-selling products and services while accurately tracking supplies and inventory to maximize opportunities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Event Staff Member
Instaworks
West Deptford, NJ
08.2023 - Current
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Set up and tore down equipment for large scale events, conferences and graduations.
- Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
- Assisted guests with determining seat location, escorting guests to assigned seating.
- Assisted guests in determining seat location and escorted guests to seats.
- Greeted incoming guests, accepted payments, reviewed tickets and directed to facility locations.
- Circulated among guests to preserve safety and order and protect venue property.
- Examined tickets or passes to verify authenticity for entrance to event.
- Set up and packed up event equipment, leaving area clean and tidy.
Lead Quality Inspector
Green chef
Swedesboro, NJ
01.2018 - 08.2021
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Recommended improvement measures to production process to meet quality control standards.
- Used specialized tools to take precise measurements of various aspects of samples.
- Wrote detailed reports outlining performance, quality and defect rates.
- Adhered to safety protocols to minimize equipment damage and avoid injuries.
- Inspected and repaired products to meet project expectations.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Completed non-destructive tests and conducted continuous inspections.
- Identified quality problems and recommended solutions.
- Performed visual inspections of finished products.
- Received and inspected raw materials.
- Participated in technical trainings and workshops to improve skills set and boost overall knowledge.
- Trained employees in proper equipment use and product testing procedures.
- Calibrated, validated or maintained laboratory equipment.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
Manager
Wawa
Glassboro, NJ
05.2011 - 01.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Minimized staff turnover through appropriate selection, orientation and training.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Education
Camden County College
Blackwood, NJ04.1998
High School Diploma -
WINSLOW High
Atco, NJ06.1996
Skills
- Food and Beverage Background
- Fundraising Events
- Security Monitoring
- Room Setup and Breakdown
- Security Checks
- Brand Marketing
- Event Billing
- Booth Installation
- Guest Relations Expertise
- Ticket Processing
- Guest Relations
- Equipment Transportation
- Cleaning and Sanitization
- Attention to Detail
- Venue Preparation
- Stage Setup
- Inventory Restocking
- Sound Mixing
- Cash Register Operation
- Customer Transportation
- Event Setup
- Guest Services
- Ticket Collection
- Interpersonal Communication
- Effective Multitasking
- Strong Work Ethic
- Hospitality Background
- Conflict Management
- Customer Service Management
- Equipment Inspection
- Emergency Response
- Hospitality Experience
- Attendee Registration
- Customer Service
- Positive Attitude
Timeline
Event Staff Member
Instaworks
08.2023 - Current
Lead Quality Inspector
Green chef
01.2018 - 08.2021
Manager
Wawa
05.2011 - 01.2017
Camden County College
High School Diploma -
WINSLOW High
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