Mia Brusick
Receptionist
Los Angeles,California
Summary
Friendly Receptionist with a background in various office settings. Knowledgeable about security, service, and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
The Solution IV
05.2024 - Current
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with planning office events and meetings for smooth execution.
Physical Therapy Aide
Advanced Balance Physical Therapy
01.2022 - 06.2023
- Ensured proper equipment functionality through regular inspection and maintenance, minimizing downtime due to malfunctions.
- Maintained strict compliance with HIPAA regulations, ensuring the privacy and confidentiality of sensitive patient information at all times.
- Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
- Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Worked with patients from age 5 to 95.
- Enforced safety procedures with all patients.
Dog Groomer
Pacific Pet Grooming
12.2019 - 09.2020
- Assisted in inventory management by tracking product usage and replenishing supplies as needed, maintaining optimal stock levels at all times.
- Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Greeted pet owners and went over available services, outlined costs, and determined the special needs of animals under care.
Education
High School Diploma -
San Diego State University
San Diego, CA 05.2001 -
Skills
- Technical Support
- Office Management
- Calendar Management
- Documentation And Reporting
- Security understanding
- Greeting and Seating Clients
- Bookkeeping
- Document Control
- Scheduling appointments
- Information Protection
- Data inputting
- Verbal and written communication
Timeline
Receptionist
The Solution IV
05.2024 - Current
Physical Therapy Aide
Advanced Balance Physical Therapy
01.2022 - 06.2023
Dog Groomer
Pacific Pet Grooming
12.2019 - 09.2020
High School Diploma -
San Diego State University
05.2001 -