Mia Bufkin
Cincinnati
Summary
Dynamic Office Manager with proven expertise at CW Collision Center, excelling in workflow optimization and staff training. Adept at document management and maintaining confidentiality, I enhanced operational efficiency and customer satisfaction. Recognized for implementing quality control measures, ensuring accuracy in financial documentation while fostering a collaborative team environment.
Overview
18
18
years of professional experience
Work History
Office Manager
CW Collision Center
02.2008 - Current
- Managed daily office operations, ensuring efficient workflow and communication among staff.
- Coordinated scheduling and appointments for team members, optimizing resource allocation.
- Developed and implemented filing systems to enhance document retrieval and organization.
- Oversaw inventory management, maintaining supplies to support operational needs effectively.
- Trained new staff on office protocols and procedures, fostering a collaborative environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Loan Processor
GE Credit Union
08.2021 - 03.2025
- Implement quality control measures to ensure accuracy in documentation and calculations.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Education
BBA - Business Administration
University of Phoenix
Tempe, AZ08-2016
Skills
- Office administration
- Scheduling coordination
- Document management
- Inventory control
- Staff training
- Confidentiality maintenance
- Customer service
- Quality assurance
- Financial documentation
- Process improvement
- Communication skills
- Workflow optimization
- Team collaboration
- Time management
- Office management
- Organizational skills
- Data entry
- Customer relations
- Payroll and budgeting
- Clerical support
- Operations management
- Documentation and control
- Team supervision
Timeline
Loan Processor
GE Credit Union
08.2021 - 03.2025
Office Manager
CW Collision Center
02.2008 - Current
BBA - Business Administration
University of Phoenix