Miriam A Rodriguez
Graham,NC
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
25
years of professional experience
Work History
Owner
Green Damsel Services
Graham, NC
02.2019 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Analyzed market trends to identify new business opportunities.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Developed policies and procedures for the organization.
- Conducted performance reviews for employees on a regular basis.
- Executed performance reviews to encourage improved productivity for team members.
Private Educator
Andrew Disser
Chapel Hill, NC
08.2017 - 01.2022
- Organized activities and resources to promote student engagement in learning.
- Incorporated cooperative learning strategies into daily instruction whenever possible.
- Assessed student progress and provided feedback on a regular basis.
- Created lesson plans and activities to engage students in the learning process.
- Established expectations for student behavior while maintaining an atmosphere of mutual respect.
- Encouraged critical thinking skills among students through problem-solving activities.
- Engaged parents in their children's education by providing regular updates about academic performance and learning activities.
- Implemented strategies to ensure all students had access to technology for educational purposes.
- Developed and implemented lesson plans to meet the individual needs of students.
- Managed learning materials and equipment such as textbooks, laptops, projectors.
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Designed curriculum, lesson plans and instructional materials for teaching.
- Created strategies to meet needs of mentally and physically disabled students.
- Made special accommodations to integrate students with ADD, ADHD and other learning disabilities.
Lead Teacher
Spanish For Fun Academy
Chapel Hill, NC
09.2013 - 08.2017
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Coordinated professional development activities for teachers within the department.
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.
- Assisted in resolving conflicts between students, families, and staff members.
- Developed and implemented strategies to improve student learning outcomes.
- Participated in weekly faculty meetings by providing updates on departmental goals or objectives.
- Attended district meetings related to curriculum changes or initiatives.
- Organized field trips or extra-curricular activities for students under their supervision.
- Served as a mentor for new teachers during their onboarding process.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Worked with teachers to design interactive lessons and increase student success.
Shift Manager
Panera Bread
Chapel Hill, NC
04.2000 - 08.2011
- Ensured compliance with food safety regulations and quality standards.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Inspected work areas regularly for cleanliness and organization standards.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Ensured compliance with health and safety regulations.
- Provided coaching and guidance to team members when necessary to improve performance.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Resolved conflicts between staff members in a professional manner.
- Resolved conflicts between employees or customers in a professional manner.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Responded quickly and effectively to emergency situations as they arose.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Managed daily cash intake by counting out the registers.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
Education
Associate of Arts - Early Childhood Special Education
Durham Technical Community College
Durham, NCSkills
- Marketing tactics
- Business marketing
- Business administration
- Profit and loss
- Market trend awareness
- Verbal and written communication
- Client service
- Labor relations
- Small business operations
- Staff management
- Employee development
- Contract negotiation expertise
- Sales leadership
- Staff hiring
- Business development
- Customer relations
- Human resources
- Business management
- Business planning
References
References available upon request.
Timeline
Owner
Green Damsel Services
02.2019 - Current
Private Educator
Andrew Disser
08.2017 - 01.2022
Lead Teacher
Spanish For Fun Academy
09.2013 - 08.2017
Shift Manager
Panera Bread
04.2000 - 08.2011
Associate of Arts - Early Childhood Special Education
Durham Technical Community College
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