Summary
Overview
Work History
Education
Skills
Timeline
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Mia Spencer

Swansboro,NC

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Rucker Johns. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. My work ethic ensures seamless operations in fast-paced environments. Committed to fostering positive relationships and memorable experiences.

Overview

6
6
years of professional experience

Work History

Server

Rucker Johns
03.2024 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

In Home Nanny

In Home Nanny
08.2020 - 12.2024
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Supported families by managing household tasks such as laundry, light cleaning, and errand running.
  • Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
  • Maintained open communication with parents to discuss progress, challenges, and goals for the children.
  • Collaborated with parents on establishing routines that fostered independence and self-discipline in children.
  • Adapted childcare approach according to each child''s unique personality traits, ensuring personalized care.
  • Encouraged creativity through arts and crafts projects fostering fine motor skill development.

Server

Island Lodge
03.2021 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.

American Eagle-sales Associate

American Eagle South Hill
05.2020 - 10.2020
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

YMCA

YMCA Gordon
04.2019 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Education

Associates Degree - Nursing

Pierce College
Puyallup, WA
12.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service

Timeline

Server

Rucker Johns
03.2024 - 03.2025

Server

Island Lodge
03.2021 - 02.2024

In Home Nanny

In Home Nanny
08.2020 - 12.2024

American Eagle-sales Associate

American Eagle South Hill
05.2020 - 10.2020

YMCA

YMCA Gordon
04.2019 - 05.2020

Associates Degree - Nursing

Pierce College

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Mia Spencer