Mia Carreras
Lodi,NJ
Summary
Hardworking and passionate job seeker with strong organizational and customer service skills eager to secure an entry-level position to leverage interpersonal skills and problem-solving abilities to deliver exceptional service and ensuring customer/patient satisfaction.
Overview
2
2
years of professional experience
Work History
Cashier
FLUFFIES
01.2024 - Current
- Greeted over 100 customers per day and communicated effectively to obtain accurate orders.
- Consistently meet or exceed sales and service targets.
- Maintain, clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
Hostess
GrandLuxe
06.2022 - 10.2023
- Welcomed and Greeted all customers
- Collaborated with the team to ensure a smooth and enjoyable dining experience for guests
- Consistently prioritized guest satisfaction while adhering to restaurant protocols
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Education
High School Diploma -
Lodi High School
Lodi06.2023
Skills
- Bilingual Proficient in Spanish and English
- Problem Solving
- Adaptability
- Time Management
- Team Collaboration
- Multitasking
- Customer Service
- Administrative Support
- Time management skills
- Cash Handling
- Written and verbal communication
- File Organization
- Document Scanning
- Computer Proficiency
- Clerical Support
- Customer and client relations
Timeline
Cashier
FLUFFIES
01.2024 - Current
Hostess
GrandLuxe
06.2022 - 10.2023
High School Diploma -
Lodi High School
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