Mia Castillo
Sunland Park,NM
Summary
Professional with a proven track record with excelling in customer service and teamwork, and communication to connect with customers and team members. Skilled in merchandise display and product recommendations and maintaining organization, I foster customer loyalty and enhance shopping experiences with maintaining organized inventory by supporting team goals with tasks and making the store look clean and professional so customers can have a great experience. I'm Recognized for problem-solving abilities and hardworking with strong communication, I consistently exceed sales targets while maintaining a positive and cheerful and engaging store environment. I'm Fluent in English and Spanish. I'm Dependable candidate with a successful at managing multiple priorities with a positive attitude willingness to take on responsibilities to meet team goals, ready to tackle new challenges and advance to learn new skills and objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate Seasonal
Macy's
10.2024 - 12.2024
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Enhanced customer experiences through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability on the sales floor.
- Collaborated with team members to achieve sales targets and improve store performance.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated with stock team to expedite restocking of high-demand items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Crew Member
Peter Piper Pizza Inc
05.2022 - 12.2024
- Operated point-of-sale system for efficient order processing and customer transactions.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new crew members on operational procedures and customer service standards.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Monitored food safety practices to ensure compliance with health regulations during service periods.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Increased customer satisfaction with prompt and accurate order taking.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Observed customer purchases in line and differentiated between standard portions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Boosted repeat customer rates by providing friendly and engaging service.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Became familiar with products to answer questions and make suggestions.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Family Babysitter
Self-employeed
01.2020 - 07.2023
- Supervised daily activities to ensure safety and engagement of children.
- Developed and implemented creative playtime activities tailored to children's interests.
- Administered first aid and managed minor injuries effectively during care sessions.
- Communicated regularly with parents regarding children's progress and behavior.
- Maintained organized schedules for meals, naps, and recreational activities.
- Assisted in homework completion, fostering a supportive learning environment.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Communicated positively with children and guardians.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Promoted good behavior by using positive reinforcement techniques, such as praise and rewards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Assisted older kids with homework, school projects and chores.
- Maintained open communication lines with parents regarding their child''s progress, needs, and concerns.
- Established trust among families within local community networks leading to numerous referrals from satisfied clients.
- Improved children''s social skills through engaging group activities and outings.
- Taught children to organize toys, wash hands, and share by leading by example.
- Reassured children when upset providing emotional support and stability.
- Planned fun outings and educational activities to keep children entertained.
- Communicated with parents regarding children's progress and development, raising any issues.
- Monitored children's activities to verify safety and wellbeing.
- Encouraged children's emotional and social development.
- Responded to inquiries from parents and guardians.
- Assisted in potty training and toilet hygiene.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Led indoor and outdoor activities to entertain and occupy children.
House Cleaner
House Cleaning
01.2021 - 05.2022
- Developed customized cleaning plans based on client preferences and needs, enhancing customer satisfaction.
- Led daily cleaning operations in residential and commercial spaces, ensuring high standards of cleanliness.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Conducted thorough cleaning of residential spaces, ensuring high standards of cleanliness and organization.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Assisted families with young children or elderly members in maintaining a safe living space through regular sanitization procedures.
- Preserved the longevity of delicate surfaces with careful cleaning techniques and appropriate product selections.
- Offered additional services as needed, such as laundry, pet care, or plant maintenance, leading to increased client trust and loyalty.
- Increased overall home organization for clients through systematic decluttering strategies and customized storage solutions.
- Continuously researched new cleaning tools, products, and techniques to stay up-to-date on industry trends and best practices.
- Maintained a high level of cleanliness for clients by utilizing advanced techniques and high-quality products.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
Education
GED -
Santa Teresa High School
Sunland Park, NMSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Retail sales
- Store opening and closing
- Stocking and receiving
- Relationship building
- Store maintenance
- FLUENT IN [English & Spanish]
- Product recommendations
- Merchandise display
- Friendly and outgoing
- Shelf stocking
- Friendly and helpful
- Positive customer engagement
- Strong communication and interpersonal skills
- Team cooperation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate Seasonal
Macy's
10.2024 - 12.2024
Crew Member
Peter Piper Pizza Inc
05.2022 - 12.2024
House Cleaner
House Cleaning
01.2021 - 05.2022
Family Babysitter
Self-employeed
01.2020 - 07.2023
GED -
Santa Teresa High School