Mia Cawley
Eudora,KS
Summary
Dynamic professional with a proven track record at data processing in general, excelling in customer satisfaction and team collaboration. Skilled in payment and invoice processing, leveraging proficiency in Microsoft Office to enhance operational efficiency. Recognized for outstanding problem-solving abilities and a commitment to achieving and exceeding performance metrics.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Accounting Clerk
P1 Construction
05.2023 - Current
- Maintained organized filing system for financial documents and records.
- Processed invoices and expense reports for timely payments.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Representative
Quest Diagnostics
01.2019 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Cashier
Orscheln Farm & Home
01.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Enhanced customer service experience by efficiently processing purchases and returns.
Assistant Manager
Organically Grown Child Daycare
01.2010 - 01.2016
- Cultivated cohesive team environment by providing clear direction and support.
- Identified inefficiencies to propose actionable improvements for overall workflow.
- Established open lines of communication with team for feedback and suggestions.
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associates Business Marketing And Management - Business Administration And Management
Johnson County Community College
Overland Park, KSHigh School Diploma -
Insight School of Kansas
Manhattan, KS2012
Skills
- Payment processing
- Invoice processing
- Clerical support
- Administrative support
- File maintenance
- String organizational skills
- Data processing
- Invoicing and collections
- Document scanning
- Team collaboration
- Invoicing
- Proficient in Microsoft Office and Excel
- Childcare
- Managing environmental safety and health
Certification
CPR
Timeline
Accounting Clerk
P1 Construction
05.2023 - Current
Customer Service Representative
Quest Diagnostics
01.2019 - 04.2023
Cashier
Orscheln Farm & Home
01.2016 - 01.2019
Assistant Manager
Organically Grown Child Daycare
01.2010 - 01.2016
CPR
Associates Business Marketing And Management - Business Administration And Management
Johnson County Community College
High School Diploma -
Insight School of Kansas
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