Mia Chaput

• Digital Content & Distribution Management including: Designs & Implements annual distribution plan & strategy, Verifying quality of deliverables and conformance to specifications before publishing to DSPs, OTT, and social media platforms, Maintaining content marketing calendar to schedule creation and delivery deadlines, Defined clear expectations and objectives of deliverables and communicated to other team members, Initiating, pitching, and managing campaigns for DSP releases, Submitting metadata & copyright owner information for DSP releases.
• Project R&D, Management, and Implementation including: Pressed Vinyl Production, Pre-Sale, & Distribution, Production Scaling, 24/7 live YouTube Video, Developing content for OTT, Maintaining timeline and budget guidelines for daily operations and projects, Scheduling and facilitating meetings between project members to discuss deliverables, schedules and conflicts, Facilitating post-mortem meetings to assess project success and opportunities for improvement, Developing and implementing project proposals and budgets to ensure successful execution, Reporting regularly to managers on project budget, progress, and technical problems, Leveraging data and analytics to make informed decisions and drive business improvements, Developed detailed plans based on broad guidance and direction, Partnering closely with senior leadership and creative team to accumulate and disseminate best practices.
• Catalog Management including: setting and updating cataloging standards, maintaining index of all content metadata including ISRCs, UPCs, copyright owners, and designing pivot tables to pull specific data points

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Utilized CRM tools effectively to track customer interactions, enabling quick access to relevant information when needed
• Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships
• Responded to high volume of incoming chats utilizing deductive reasoning and communication skills to identify customer problems, needs, and opportunities
• Enhanced industry and technical knowledge through active participation in learning and growth opportunities
• Maintained detailed records of all interactions, ensuring accurate documentation for future reference or escalation purposes
• Contributed to the development of departmental guidelines that led to an overall increase in team productivity levels
• Assisted customers in navigating complex processes by breaking down information into simple steps for easy understanding
• Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally
• Adhered to established customer satisfaction strategies to support swift issue resolution
• Maintained key performance indicators and acceptable performance levels to support assigned customer base

• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
• Stocked, labeled, and inventoried medication to keep accurate records
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
• Answered incoming phone calls and addressed questions from customers and healthcare providers
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
• Entered and processed patients' prescriptions into internal system
• Counted and labeled prescriptions with correct item and quantity
• Counted, measured and compounded medications following standard procedures
• Collected co-payments or full payments from customers
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly
• Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes
• Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality

• Provided exceptional customer service to applicants while working remotely via phone, email, and online chat service, addressing inquiries with accurate information and timely responses
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
• Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams
• Evaluated potential risks associated with proposed changes to licensed products or services, advising clients on appropriate mitigation strategies accordingly
• Reduced processing time for license approvals, implementing standardized procedures and documentation requirements
• Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation
• Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during annual licensing renewals
• Leveraged industry knowledge to advise clients on best practices for maintaining compliance with regulatory requirements
• Increased efficiency in managing high volume of license applications by utilizing Salesforce CRM for tracking and reporting purposes
• Streamlined licensing processes by implementing efficient tracking systems and organizational strategies

Minor: Marketing