Mia Chavez
Chandler,Arizona
Summary
Highly motivated and results-oriented professional with extensive experience in Customer Service, Inventory Management, and Operations. Proven ability to manage high-volume calls, resolve complex technical issues, and maintain exceptional customer satisfaction standards. Effective time management, problem-solving, and maintaining high standards of detail and organization across diverse work environments.
Overview
6
6
years of professional experience
Work History
Professional Residential Cleaner
AZ Flawless Cleaning
08.2022 - Current
- Executed detailed cleaning of residential properties using eco-friendly products and effective techniques.
- admin work involved in position, such as scheduling & consulting with owners
- Maintained inventory and organized cleaning supplies and equipment for optimal workflow and accessibility.
- Consistently upheld high standards of cleanliness and sanitation in diverse residential environments.
Customer Service Representative
HughesNet
02.2023 - 03.2025
- Managed 30-100 inbound/outbound calls daily
- Resolved billing inquiries, processed payments, explained complex charges, and offered payment arrangements to assist customers.
- Troubleshot and resolved a wide range of technical issues related to satellite internet service, guiding customers through equipment solutions.
- Maintained compliance with company policies by accurately documenting all customer interactions and resolutions.
- Met and exceeded performance targets for call handling, customer satisfaction, and issue resolution.
- Utilized Salesforce and Microsoft for customer interaction and documentation.
Seasonal Customer Service Representative
SMS Assist
01.2022 - 08.2022
- Coordinated with the affiliate support team to create new maintenance work orders and handle inquiries.
- Managed communication between clients and vendors by submitting quotes/bids and distributing information to appropriate parties.
- Handled high-volume calls, redirecting inquiries, and providing effective solutions to client needs while maintaining organized records.
Janitor
Pristine Auction
05.2020 - 01.2022
- Executed general cleaning duties to maintain a tidy and organized environment in the building.
- Maintained hygiene and safety standards by vacuuming, sweeping, and mopping floors, cleaning/stocking restrooms, and ensuring all areas remained safe and hygienic.
Opening Shift Manager
Mod Super Fast Pizza Holdings LLC
07.2019 - 05.2020
- Supervised the opening shift, ensuring smooth operations, efficient cashiering, transaction processing, and handling customer inquiries.
- Managed employee task assignments to ensure efficiency and quality of service.
- Conducted regular inventory counts and audits to track stock levels, minimize shrinkage, and inform purchasing decisions.
- Managed cash drawer, processed POS transactions, and maintained daily logs for operational needs.
Education
High School Diploma -
North High School
Phoenix, AZ01.2015
Timeline
Customer Service Representative
HughesNet
02.2023 - 03.2025
Professional Residential Cleaner
AZ Flawless Cleaning
08.2022 - Current
Seasonal Customer Service Representative
SMS Assist
01.2022 - 08.2022
Janitor
Pristine Auction
05.2020 - 01.2022
Opening Shift Manager
Mod Super Fast Pizza Holdings LLC
07.2019 - 05.2020
High School Diploma -
North High School