Mia Chung
Wilmington,NC
Summary
Organized and dependable leader with strong problem-solving skills, success in managing multiple priorities, and customer service skills. Dedicated to providing highest level of service to individuals and creating pleasant work environment.
Overview
9
9
years of professional experience
Work History
Clinical Mental Health Counselor Intern
Coastal Horizons Center
10.2023 - Current
- Provided crisis intervention services when needed, assessing immediate safety concerns and connecting clients with appropriate resources to support mental health and well-being.
- Conducted thorough assessments to accurately diagnose clients mental health disorders and determine appropriate treatment interventions.
- Maintained detailed case notes, documenting all aspects of the counseling process for accurate record-keeping and continuity of care.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
- Stayed current on mental health research to follow new developments and research in mental health field.
Private Nanny
The Mayo Family
12.2022 - 02.2024
- Responsible for caring for a 4 year old boy diagnosed with ASD, 7 year old boy, and 10 year old boy.
- Built positive and nurturing environments to support child social and emotional growth.
- Oversaw household duties such as light housekeeping tasks, preparing meals, or running errands when required.
- Implemented ABA procedures within the household.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Registered Behavioral Technician
Behavioral Consulting For Autism PLLC
12.2021 - 12.2022
- Provided ABA therapy to clients diagnosed with ASD and other co-occurring disorders aged 2-16.
- Implemented everyday skills such as language and communication, social and developmental, play, motor, and feeding skills.
- Applied de-escalation and limit-setting techniques to promote client cooperation and safety.
- Collected and analyzed data daily
Restaurant Manager
Tim's Table LLC
10.2017 - 05.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced inaccuracies by tracking daily sales transactions, carefully counting cash, and keeping meticulous records of transactions.
- Educated customers on drink and food options, making personalized recommendations based on preferences or dietary restrictions.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels and control labor waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Full time 2017-2018, seasonal 2018-2022
Autism Support Professional
Autism Society Of North Carolina
04.2021 - 11.2021
- Provided one-on-one respite care services to clients diagnosed with ASD ages 5+.
- Applied individual goals such as social skills, behavioral skills, communication, and daily living.
- Implemented de-escalating techniques to promote client safety and well-being.
Barista Shift Supervisor
Drift Coffee And Kitchen
06.2020 - 04.2021
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Implemented new training guidelines, and provided staff orientation and training.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned and executed promotions and special events in close collaboration with management.
Jewelry Sales Associate
Alexander Zachary Jewelers
12.2014 - 08.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed comprehensive understanding of client preferences, allowing for targeted marketing efforts that led to higher revenue generation.
- Coordinated special events such as sale promotions in-store, attracting new clientele and increasing foot traffic within the establishment.
- Continuously improved personal sales techniques through regular participation in industry workshops and professional development courses, staying current with market trends.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Control Hostess
Epic Chophouse
04.2015 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided patrons with estimated waiting times during peak service hours.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
M.A.Ed - Clinical Mental Health Counseling
University of North Carolina At Pembroke
Wilmington, NC12.2024
B.A. of Applied Arts And Science - Psychology
University of North Carolina At Wilmington
Wilmington, NC12.2021
Skills
- Customer-Oriented
- Excellent Written and Verbal Communication
- Team Leadership
- Crisis-Intervention
- Active Listening
- Training and Onboarding
- Treatment Planning
- Community-Based Instruction
- Research and Report Writing
- Problem-Solving
Timeline
Clinical Mental Health Counselor Intern
Coastal Horizons Center
10.2023 - Current
Private Nanny
The Mayo Family
12.2022 - 02.2024
Registered Behavioral Technician
Behavioral Consulting For Autism PLLC
12.2021 - 12.2022
Autism Support Professional
Autism Society Of North Carolina
04.2021 - 11.2021
Barista Shift Supervisor
Drift Coffee And Kitchen
06.2020 - 04.2021
Restaurant Manager
Tim's Table LLC
10.2017 - 05.2022
Control Hostess
Epic Chophouse
04.2015 - 06.2016
Jewelry Sales Associate
Alexander Zachary Jewelers
12.2014 - 08.2018
M.A.Ed - Clinical Mental Health Counseling
University of North Carolina At Pembroke
B.A. of Applied Arts And Science - Psychology
University of North Carolina At Wilmington
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