Mia Ciuffetelli
Orlando,FL
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
Work History
Host
Rondao's Pizzaria & Sports Bar
2021.09 - 2022.07
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Host
Edison Restaurant, Bar & Banquet Center
2019.10 - 2021.09
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Restocked food supplies in kitchen and organized storage areas.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2022
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Greeting guests
- Phone Etiquette
Timeline
Host
Rondao's Pizzaria & Sports Bar
2021.09 - 2022.07
Host
Edison Restaurant, Bar & Banquet Center
2019.10 - 2021.09
High School Diploma -
Fort Myers High School
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