Mia Cole
Kansas,OK
Summary
Dynamic and results-driven licensed cosmetologist with extensive experience at Joey's Hair Studio. Expert in client consultations and hair styling techniques, fostering strong relationships that drive repeat business. Proven sales expertise and advanced communication skills, consistently enhancing customer satisfaction and salon revenue through personalized service and product recommendations.
Overview
7
7
years of professional experience
Work History
Hairstylist
Joey's Hair Studio
06.2016 - 10.2016
- Provided personalized hair consultations to assess client needs and preferences.
- Executed a variety of cutting and styling techniques to achieve desired results.
- Maintained cleanliness and organization of workstations and tools for optimal efficiency.
- Educated clients on hair care products and maintenance for long-lasting styles.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Developed strong client relationships through effective communication and attentive service.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Assistant Manager
SUBWAY
02.2010 - 06.2016
- Trained staff on customer service standards and operational procedures.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Ensured compliance with health and safety regulations during daily operations.
- Implemented upselling techniques, increasing average transaction value consistently.
- Coordinated with suppliers to maintain optimal stock levels and product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Hairstylist
Super Cuts
07.2012 - 02.2015
- Delivered high-quality haircuts and styling services, ensuring client satisfaction through personalized consultations.
- Trained and mentored junior stylists, enhancing team skills and service quality.
- Maintained up-to-date knowledge of products and tools to ensure optimal performance and safety.
- Implemented efficient scheduling practices to maximize client appointments and minimize wait times.
- Conducted thorough assessments of clients' hair types to recommend appropriate treatments and products.
- Fostered strong customer relationships through exceptional service, resulting in repeat business and referrals.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
Education
Cosmetology License - Cosmetology
Career Academy of Hair Design
Siloam Springs, AR02-2012
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- [State] licensed cosmetologist
- Advanced communication skills
- Sales expertise
Timeline
Hairstylist
Joey's Hair Studio
06.2016 - 10.2016
Hairstylist
Super Cuts
07.2012 - 02.2015
Assistant Manager
SUBWAY
02.2010 - 06.2016
Cosmetology License - Cosmetology
Career Academy of Hair Design