Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mia Collado

Jacksonville,FL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm also a recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Wawa
Jacksonville, FL
09.2023 - Current
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Provided information about products and services available to customers.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Hostess/Server

Cracker Barrell
Jacksonville, FL
02.2023 - 09.2023
  • Greeted customers and identified their needs.
  • Answered phone calls from customers promptly and courteously.
  • Kept work area neat, clean, and well-stocked at all times.
  • Resolved customer inquiries in a timely manner.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Cashier

KFC
Jacksonville, FL
08.2021 - 02.2023
  • Greeted customers and identified their needs.
  • Kept work area neat, clean, and well-stocked at all times.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Resolved customer inquiries in a timely manner.
  • Handled cash register operations accurately during peak times.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Education

High School Diploma -

Global Outreach Charter Academy High School
Jacksonville, FL
06-2023

Skills

  • Bilingual
  • Regulatory Compliance
  • Customer Support
  • Team Collaboration
  • Customer Service
  • Problem Resolution
  • People Skills
  • Great Communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Associate

Wawa
09.2023 - Current

Hostess/Server

Cracker Barrell
02.2023 - 09.2023

Cashier

KFC
08.2021 - 02.2023

High School Diploma -

Global Outreach Charter Academy High School

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Mia Collado