Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mia Crossland

Huntsville

Summary

I’m a reliable and adaptable individual with strong communication, teamwork, and leadership skills. I have experience in customer service and am currently developing my abilities in scheduling, team coordination, and operational support. I thrive in fast-paced environments, learn quickly, and am eager to grow professionally while contributing to a positive and productive team.

Overview

2
2
years of professional experience

Work History

Shift Manager, Donatos Pizza

Chris Suggs
09.2024 - 04.2025
  • Supervised daily operations to ensure efficiency and adherence to safety protocols.
  • Trained and mentored new team members on operational procedures and best practices.
  • Collaborated with team to optimize workflow processes for improved service speed.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Promoted a positive work environment through open communication and constructive feedback.

Smoothie King, Shift Leader

Craig Fiddler
09.2023 - 08.2024
  • Supervised daily operations to ensure adherence to company policies and procedures.
  • Trained new team members on operational standards and customer service protocols.
  • Assisted in maintaining cleanliness and organization of work areas for safety compliance.
  • Resolved customer inquiries and complaints effectively to enhance satisfaction rates.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Bob Jones High School
Madison, AL

Certificate - EKG Technician

Calhoun Community College
Huntsville, AL
09-2025

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Punctual and reliable
  • Energetic and enthusiastic
  • Relationship building
  • Team development
  • Critical thinking
  • Computer skills
  • Work Planning and Prioritization

Interests

Outside of work, I enjoy staying active through swimming, hiking, biking, and regular gym workouts I also value personal growth through reading and enjoy spending quality time with friends and family

Timeline

Shift Manager, Donatos Pizza

Chris Suggs
09.2024 - 04.2025

Smoothie King, Shift Leader

Craig Fiddler
09.2023 - 08.2024

High School Diploma -

Bob Jones High School

Certificate - EKG Technician

Calhoun Community College

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