Mia Crow
Mckinney
Summary
I'm a Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, stocking and obtains team feedback. I am equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. I contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Team Leader
Burlington Coat Factory
11.2025 - Current
- Help make a positive work environment through effective communication and team-building activities.
- Enhanced customer experience by addressing concerns promptly and providing exceptional service.
- Successfully resolved escalated customer issues, resulting in client loyalty and repeat business.
- Maintained a high standard of store presentation, adhering to company guidelines for cleanliness and organization.
- Manage roughly over 100 customers a day.
- Volunteered for extra shifts during holidays seasons and other busy periods to help prevent staffing shortage.
- Trained new employees on customer service and products so they can provide the best for the company.
- Maintained up-to-date knowledge of store sales, payment policies and return policies.
Cashier Associate
Burlington Coat Factory
11.2024 - 11.2025
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Cook and Dishwasher
Pizza Hut
12.2023 - 05.2024
- Assisted in training new staff on food preparation techniques.
- Maintained cleanliness of workstations and kitchen areas consistently.
- Adapted quickly to changing menu items and customer preferences effectively.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Education
MBA - Business Administration
Strayer University
McKinney, TX09-2030
High School Diploma - undefined
Allen High School
Allen, TX05-2024
Skills
- Customer service,
- Communication skills
- Time management
- Budget Management
- Cash Handling
- Dependability
- Customer Engagement
- People management
- Relationship building
Certification
- Perfect Attendance 2023-2024, Senior year
- Employee of the Month
Certificate of Appreciation
Timeline
Team Leader
Burlington Coat Factory
11.2025 - Current
Cashier Associate
Burlington Coat Factory
11.2024 - 11.2025
Cook and Dishwasher
Pizza Hut
12.2023 - 05.2024
High School Diploma - undefined
Allen High School
MBA - Business Administration
Strayer University
PTSA Citizenship Award
I received this award from my Physics Teacher at Allen High School in 11th grade. for displaying a good attitude, helpfulness, consideration of others, for working well with others, putting forth extraordinary effort, and for being respectful of teachers. It was signed by my House Principal, Counselor and the PTSA President.