Mia Cruz
Cedar Lake,IN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Host
Square Roots
10.2023 - Current
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Relayed guest comments or suggestions to manager on duty for further action.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Barista
Starbucks
04.2021 - 08.2022
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
Arcade Attendant
In The Game
07.2020 - 04.2021
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Built and established positive relationships with patrons, team members and supervisors.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
Education
No Degree - Surgical Technology
South Suburban College of Cook County
South Holland, IL08.2025
High School Diploma -
Illiana Christian High School
Dyer, IN06.2021
Skills
- Active Listening and Communication
- Guest Greeting and Seating
- Guest Relations
- Reliable and Trustworthy
- Effective Time Management
- Telephone reception
- Customer-Oriented
- Warm and Friendly
- Flexible and Adaptable
- Team Player
- Customer Service
- Exceptional communication
- Attention to Detail
Languages
Spanish
Limited Working
Timeline
Host
Square Roots
10.2023 - Current
Barista
Starbucks
04.2021 - 08.2022
Arcade Attendant
In The Game
07.2020 - 04.2021
No Degree - Surgical Technology
South Suburban College of Cook County
High School Diploma -
Illiana Christian High School
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