Mia Davis
Savannah,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Health Insurance Sales Agent
TTEC
03.2018 - Current
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Generated quotes and proposals for clients to match individual needs.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Medical Receptionist
Four Rivers Behavioral Health
01.2017 - 03.2018
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Claims Adjuster
Blue Cross And Blue Shield
07.2015 - 08.2017
- Examined claims forms and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Answered customer questions regarding deductibles.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Customer Service Representative
Lynx
07.2013 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Paducah Tilghman High School
Paducah, KYAssociate of Science - Nursing
Ogeechee Technical College
Statesboro, GA12.2026
Skills
- Sales techniques
- Active listening
- Product knowledge
- Decision-making
- Claims Investigation
- Customer Service
- Motivation and Initiative
- Medical Office Administration
- Insurance Verification
- Call Management
- Report Generation
- Information Security
Timeline
Health Insurance Sales Agent
TTEC
03.2018 - Current
Medical Receptionist
Four Rivers Behavioral Health
01.2017 - 03.2018
Claims Adjuster
Blue Cross And Blue Shield
07.2015 - 08.2017
Customer Service Representative
Lynx
07.2013 - 07.2015
High School Diploma -
Paducah Tilghman High School
Associate of Science - Nursing
Ogeechee Technical College
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