Mia Davis
Pensacola,FL
Summary
Resourceful and adaptable professional with a strong background spanning hospitality, retail management, and laboratory operations. Proven ability to thrive in fast-paced environments, from managing high-volume tourist crowds to independently operating a criminal justice drug-testing lab. Skilled in customer engagement, conflict resolution, team training, inventory management, and technical troubleshooting. Recognized for taking initiative, leading with confidence, and consistently improving workflows and client experiences across varied industries.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Laboratory Manager
Etowah County Community Corrections and Punishment
07.2024 - Current
- Oversee full operations of the drug testing lab for felony clients under community supervision
- Conduct daily urine drug testing procedures, ensuring sample integrity and chain-of-custody protocols
- Operate and maintain chemical analyzer equipment, including daily, weekly, monthly, and quarterly maintenance tasks
- Perform calibrations, photometric lamp checks, and reagent management to ensure lab accuracy and efficiency
- Troubleshoot analyzer errors independently using manuals, vendor support (Beckman, Siemens), and cross-agency contacts
- Designed and implemented structured workflows, including daily logs, closing checklists, and client tracking sheets to streamline operations
- Created and maintain an inventory management system for reagents, controls, calibrators, and lab supplies to prevent shortages
- De-escalate client conflicts with professionalism; interact daily with individuals under high-stress or court-mandated conditions
- Built lab operations from the ground up as the department’s first hire; independently trained in lab technology and best practices
Independant Online Reseller
Self Employed
01.2020 - Current
- Source secondhand clothing from thrift and vintage outlets to identify high-demand, marketable items
- Manage the full resale process including pricing, product listings, photography, and customer communication
- Utilize trend awareness and brand research to maximize profit margins and maintain consistent sales growth
- Established positive relationships with clients through exceptional customer service skills, leading to repeat business.
- Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
Sales Lead
Old Navy
2023 - 07.2024
- Consistently exceeded 5% loyalty credit card conversion rate, earning recognition from district leadership and redeeming top-tier employee rewards (iPad, designer fragrance)
- Trained and mentored new hires across sales floor, fitting rooms, register, and loyalty sign-ups; coached underperforming staff toward successful customer engagement and improved sales
- Praised in customer reviews and by management for exceptional service, leadership, and positive attitude during peak seasons
- Handled complex customer issues including returns, exchanges, and escalations with professionalism and empathy
- Executed floor moves, promotional setups, seasonal resets, and visual merchandising to align with corporate guidelines
- Supported inventory processes including markdowns, shipment intake, and cycle counts
- Proficient in all store functions including register, fitting rooms, recovery, and sales assistance
- Trained on money handling and deposit preparation procedures to support closing team when needed
Sales Associate
Original Oyster House Boardwalk Gift Shop
08.2021 - 08.2022
- Provided warm, knowledgeable service to tourists and seasonal visitors, offering personalized gift suggestions and upselling merchandise
- Operated POS system to complete sales, handle returns, and maintain accurate transaction records
- Independently closed the store each shift, including cash handling, completing deposit slips, restocking inventory, and cleaning/organizing the shop
- Assisted in merchandising by arranging product displays to maximize visual appeal and encourage seasonal sales
- Adapted to high-traffic conditions during peak tourist season, while also working independently during slower months
- Stepped into hostess duties as needed, greeting guests, managing waitlists, and ensuring smooth front-of-house operations
Hostess
Another Broken Egg Cafe
04.2021 - 07.2021
- Greeted and seated guests efficiently during high-traffic breakfast and brunch hours, ensuring smooth and timely table turnover
- Managed waitlists using digital apps while communicating estimated wait times clearly and politely
- Provided exceptional service to tourists and out-of-town guests by offering local tips and friendly conversation to enhance their dining experience
- Collaborated closely with servers, bussers, and kitchen staff to optimize seating flow and guest satisfaction
- Maintained a clean and organized front-of-house environment, including menus, entryway, and hostess stand
- Handled guest complaints and special seating requests with grace and professionalism in a fast-paced setting
- Assisted with takeout orders, phone inquiries, and occasional side tasks during slower hours
Education
High School Diploma -
Southside High School
Southside, ALSkills
Effective Communication
Adaptability and Problem Solving
Customer and Client Relations
Leadership and Initiative
Attention to Detail
Certification
NDASA Certified in Department of Transportation Drug Testing
Certified Breath Alcohol Technician
Timeline
Laboratory Manager
Etowah County Community Corrections and Punishment
07.2024 - Current
Sales Associate
Original Oyster House Boardwalk Gift Shop
08.2021 - 08.2022
Hostess
Another Broken Egg Cafe
04.2021 - 07.2021
Independant Online Reseller
Self Employed
01.2020 - Current
Sales Lead
Old Navy
2023 - 07.2024
High School Diploma -
Southside High School
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