Mia Delly
Fort Riley,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Professional
Olive Garden Restaurant
11.2022 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated guest needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from guest and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Crew Member
Burger King
10.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Trained employees in time management and proper ways to complete job duties.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established and enforced policies and procedures to maintain high standards of work.
Assistant Cook
Stafford County Hospital
10.2020 - 08.2021
- Prepared food orders to support staff and patients.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked with dietary aide to prepare daily food specials and other supplies.
- Portioned meals according to recipe specifications, limiting kitchen waste.
- Monitored food quality and temperature for safe consumption.
Server
Olive Garden Restaurant
08.2018 - 10.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
To-Go Specialist
Olive Garden Restaurant
08.2018 - 10.2020
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to guest requests and forwarded necessary information to superiors.
- Interpreted guests' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Assistant Cook
Fairfield Unif Sch Dist 310
08.2019 - 07.2020
- Produced consistently high-quality baked goods for students.
- Cooked meals according to administrative policies, health code regulations and food service standards.
- Followed proper procedures for use of government-provided commodities.
- Monitored food temperatures throughout preparation and serving process.
Education
High School Diploma -
Fairfield High School
Langdon,Ks05.2018
Skills
- Complaint Resolution
- Improvement Plan Knowledge
- Guest Engagement
- Organization and Prioritization
Timeline
Service Professional
Olive Garden Restaurant
11.2022 - Current
Crew Member
Burger King
10.2021 - 07.2023
Assistant Cook
Stafford County Hospital
10.2020 - 08.2021
Assistant Cook
Fairfield Unif Sch Dist 310
08.2019 - 07.2020
Server
Olive Garden Restaurant
08.2018 - 10.2020
To-Go Specialist
Olive Garden Restaurant
08.2018 - 10.2020
High School Diploma -
Fairfield High School
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