Summary
Overview
Work History
Education
Skills
Timeline
Generic
Mia Demid

Mia Demid

Martinez,CA

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

4
4
years of professional experience

Work History

Receptionist/Guest Service Associate

Shang-ri La Hotel
06.2015 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Bachelor of Administration - Business Economic Management

Ulaanbaatar University
Mongolia
06-2013

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • Staff management
  • Supply management
  • Office supply inventory control
  • Reception desk management
  • Documentation and reporting
  • Problem-solving
  • Team collaboration
  • Customer complaint resolution

Timeline

Receptionist/Guest Service Associate

Shang-ri La Hotel
06.2015 - 01.2019

Bachelor of Administration - Business Economic Management

Ulaanbaatar University

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Mia Demid