Mia DeRosa
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
Park West Tavern
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server/Bartender
Black Eyed Pea Restaurant
11.2020 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Leader
Baskin Robbins Ice Cream
05.2020 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
No Degree - Psychology
Metropolitan State University of Denver
Denver, CONo Degree - Business Administration
Monmouth University
West Long Branch, NJ05.2027
High School Diploma -
Legend High School
Parker, CO05.2022
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Reservation Management
Timeline
Hostess
Park West Tavern
03.2024 - Current
Server/Bartender
Black Eyed Pea Restaurant
11.2020 - 03.2024
Shift Leader
Baskin Robbins Ice Cream
05.2020 - 11.2020
No Degree - Psychology
Metropolitan State University of Denver
No Degree - Business Administration
Monmouth University
High School Diploma -
Legend High School
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