Summary
Overview
Work History
Skills
Timeline
Generic

MIA ELDRIDGE

San Antonio,Texas

Summary

Seeking a challenging, responsible, and rewarding position that will utilize my skills, abilities, and knowledge while enhancing my learning opportunities to further my employer's expectations.

Overview

15
15
years of professional experience

Work History

Community Manager

American Landmark
08.2023 - 06.2024
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.

Community Manager

Willow Bridge Property Company
04.2022 - 08.2023
  • Effectively manage property staff daily through training, empowering, coaching, and counseling
  • Responsible for conducting performance and salary reviews, and training employees.
  • Continuously cultivating a positive ongoing relationship between residents and staff by being bias for action and making residents feel heard, understood and respected
  • Oversee day to day operation; ensured all company policy and procedures were followed, complying with federal/state laws and regulations
  • Complete weekly and monthly owner reports and help compose yearly budgets for upcoming year
  • Collect and analyze competitive marketing data to achieve leasing and occupancy goals
  • Utilized at three properties in one year to improve resident satisfaction and engagement, in addition to tightening finance to improve NOI
  • Transferred to property takeover to cleanup and train.

Community Manager

Sunset Ridge Apartments/Greystar
11.2019 - 04.2022
  • Oversee day to day operation; managed all team members, held team meetings, hired, trained, and mentored new employees, promoted marketing ideas, ensured all company policy and procedures were followed, networked with surrounding businesses to develop a brand
  • Completed weekly and monthly owner reports and composed yearly budgets for upcoming year; met with owners to review
  • Completed weekly staff meetings to discuss sales approaches, goals, and ways to focus on customer retention/relations.
  • Effectively raised market rents, controlled budget expenses, monitored monthly income/revenue/expenses; completed monthly financial reports, including P&L's, variances, accruals/reclasses, etc
  • Met with vendors to negotiate property pricing and agreements, overseen contractors/vendors', completed thorough property inspections and audits to ensure all is up to par.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Over all unit rehab.



Assistant Manager

Sunset Ridge Apartments
10.2010 - 11.2019
  • Responsible for collection, posting, and depositing of all incoming payments
  • Walk all move outs and assess damages and bill appropriately; make payment arrangements with prior residents to ensure collection of debt (and send to collections as needed)
  • Perform all lock-outs for non-payment
  • Approve utility billing monthly for each unit on property
  • Research and correct, if needed, utility bills for all move-ins and transfers for the first 4 months of their lease terms
  • Support leasing staff with resident and prospective resident inquiries
  • Assist in scheduling work orders and ensure completion
  • Assist Property Manager at her direction, as needed.

Leasing Consultant

C.W.S., Marquis at Rogers Ranch
03.2009 - 10.2010
  • Answer phones, set up appointments to show, market to local businesses and locators, set up mini-models
  • High closing ratio and excellent shop reports; assist with application and approval process
  • Ensure high levels of resident satisfaction by following through on all obligations and resolving issues on the first request
  • Maintained leasing office with only an assistant manager & property director; no other leasing staff on site- extensive multi-tasking
  • Member of team responsible for developing social media marketing.

Skills

  • Produce immediate contributions with teams, individuals, and organizations
  • Driven by eagerness to help others with good customer service skills and marketing techniques
  • Strong communication skills
  • Solid background in observation, time management, teamwork and high pace environments
  • Community Engagement
  • Property Inspections
  • Resident relations
  • Vendor Management

Timeline

Community Manager

American Landmark
08.2023 - 06.2024

Community Manager

Willow Bridge Property Company
04.2022 - 08.2023

Community Manager

Sunset Ridge Apartments/Greystar
11.2019 - 04.2022

Assistant Manager

Sunset Ridge Apartments
10.2010 - 11.2019

Leasing Consultant

C.W.S., Marquis at Rogers Ranch
03.2009 - 10.2010

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MIA ELDRIDGE