Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant

MIA ELIAS

Anaheim,CA

Summary

Diligent worker offering proficiency in data entry combined with strong organization and communication skills. Personable team player with exceptional customer service abilities. Fast learner and proven track record of maintaining high standards in data entry, customer service and information management.

Overview

20
20
years of professional experience

Work History

Receptionist

Die Kalte Zelle
09.2004 - 01.2010
  • Created a warm and inviting atmosphere for clients, enhancing their experience with custom beverage service.
  • Processed and recorded payments, managing bank records and ensuring timely deposits with precision.
  • Orchestrated inventory replenishment processes, maintaining 98% stock availability and eliminating supply shortages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Assistant to Trainer and Head Groom

Canterbury Farms
05.1998 - 01.2006
  • Managed daily care for 30 horses while mentoring a team of aspiring working students.
  • Trained and developed horses using a combination of riding, lunging, and long-lining to improve performance.
  • Maintained paddocks, equipment and work spaces.
  • Showcased horses to potential buyers, highlighting strengths and unique qualities to secure sales.
  • Administered supplements and medical treatments to injured horses while monitoring supply inventory.
  • Supported veterinarians in delivering care through hands-on assistance during examinations and treatments.

Specimen Processor

Empire Pathology
06.1996 - 09.1998
  • Created an extensive catalog of specialty tests utilizing advanced programming techniques.
  • Upheld rigorous standards of confidentiality when managing sensitive patient information and test data during daily tasks.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
  • Secured timely updates from specialty labs through proactive communication via phone, email, and fax.
  • Communicated specialty results to customer service teams, improving response accuracy.

Cytology Laboratory Technician

Focus M.R.L.
10.1994 - 06.1996
  • Logged over 500 specimen entries daily, ensuring precise data accuracy and availability for analysis.
  • Created 500+ cytology slides daily, improving diagnostic outcomes for timely healthcare decisions.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Trained new associates in laboratory procedures and standards.
  • Streamlined sample processing for faster turnaround times and improved customer satisfaction.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Prepared samples for analysis by performing complex sample preparation tasks.

Central Station Monitor

Seacoast Security
05.1990 - 08.1994
  • Analyzed incoming alarm signals and coordinated swift police dispatch to enhance response times.
  • Logged critical information using advanced software tools, improving data accuracy and accessibility.
  • Elevated customer satisfaction by promptly answering calls and upholding a spotless work environment.
  • Evaluated alarm signal transmissions to differentiate between genuine emergencies and false activations effectively.
  • Reduced false alarms through meticulous verification processes and timely communication with relevant parties.
  • Provided exceptional customer service by addressing client inquiries and concerns in a professional manner.
  • Trained new employees on central station monitoring protocols, fostering a strong team environment focused on success.
  • Collaborated with law enforcement agencies for swift resolution of incidents, contributing to overall community safety.

Education

A.A. - Liberal Arts

Santa Ana Community College
Santa Ana, CA
06.2000

Skills

  • Proofreading
  • Detail oriented
  • Problem solving
  • Typing 40wpm
  • Organization skills
  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Phone etiquette
  • Calm demeanor
  • Reception desk management
  • Multi-line telephone skills
  • Customer service
  • Courteous and professional

Interests

  • Knitting and Crocheting
  • Needle Felting
  • Embroidery
  • Cycling
  • Gardening
  • Reading Non-Fiction
  • German Language Study
  • Pilates
  • Cat Fanatic

Timeline

Receptionist

Die Kalte Zelle
09.2004 - 01.2010

Assistant to Trainer and Head Groom

Canterbury Farms
05.1998 - 01.2006

Specimen Processor

Empire Pathology
06.1996 - 09.1998

Cytology Laboratory Technician

Focus M.R.L.
10.1994 - 06.1996

Central Station Monitor

Seacoast Security
05.1990 - 08.1994

A.A. - Liberal Arts

Santa Ana Community College

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MIA ELIAS