Mia Esparza
Long Beach,CA
Summary
Dynamic and results-driven professional with experience at ABC Traffic Program, excelling in customer service and compliance management. Bilingual in Spanish and English, I effectively engage clients while maintaining organized records. Proven ability to enhance customer relationships and streamline operations, ensuring a clean and efficient work environment.
Overview
4
4
years of professional experience
Work History
Office Clerk
ABC Traffic Program
Hawaiian Gardens, USA
05.2024 - Current
At ABC Traffic Programs, I provide front-line customer service to clients attending our DUI program, managing phone and email communications professionally and promptly. Record class check-ins, prepare counselor attendance sheets, and monitor client compliance. I also handle payments, track delinquency, and reconcile cash at the end of business days. Along with scheduling clients' needed interviews and classes, while maintaining detailed and confidential records.
Jewelry Assistant
TJ Maxx
Long Beach, USA
08.2022 - 10.2023
Within my time at TJ Maxx, my job was to assist customers with selecting and understanding jewelry pieces and materials. Maintaining inventory, restocking merchandise, and ensuring the cleanliness of the displays. Of course, that came with knowing the opening and closing procedures for the jewelry cases, as well as helping with the front end of the store. During my time I also promoted the stores credit card and had to meet personal quotes along with team/store quotes.
Office Assistant
Notary Office
Compton
01.2021 - 11.2021
At the notary office, I answered phone calls, greeted guests, and supported day-to-day administrative tasks. Printed, copied, and filed documents for clients and staff. Maintained a clean office environment and assisted the notary with client needs.
Education
High School Diploma -
Cerritos College
06-2026
High School Diploma -
Cal State University Long Beach
06-2024
High School Diploma -
Downey High School
06.2022
Skills
- Bilingual (Spanish and English)
- Great customer engagement
- Fast learner
- Works well with others
- Clean and organized
- Customer service
- Communication skills
- Customer relationship management (CRM)
Affiliations
-I am also very involved in advocating my beliefs and rights, in which I participate, such as peaceful protests when I can to make a difference in our society. Protests such as Placita Olvera, Orale Protest, etc. I also enjoy digital drawing and have created and am currently working on furthering an advocacy clothing line!
Additional Information
Letters of recommendation & college transcripts are available upon request.
Awards
National Society of Collegiate Scholars, Awarded for maintaining high grades and GPA during the first year of college.
Personal Information
Languages
4
Volunteer Experience
- Compton Initiative: This is a group that brings together the community to help in areas of the city that need help. Some examples are repainting houses, painting school murals, and fixing school gardens.
- Buffum Total Learning Center: They are a school directed only for children who have special learning needs. Buffum host different events that I have had the honor in volunteering in, I have been able to attend their community days and help where ever help is needed!
References
References available upon request.
Timeline
Office Clerk
ABC Traffic Program
05.2024 - Current
Jewelry Assistant
TJ Maxx
08.2022 - 10.2023
Office Assistant
Notary Office
01.2021 - 11.2021
High School Diploma -
Cerritos College
High School Diploma -
Cal State University Long Beach
High School Diploma -
Downey High School
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