Mia Fagon
Arlington,Va
Summary
Professional & enthusiastic waitress with over 8 years of experience in high volume, fine dining restaurants. Known to deliver exceptional service to guest in high volume restaurants. Reliable, flexible & charismatic. I have earned praise from both employers and customers alike. Works well under pressure. Extremely customer focused & dedicated to maintaining restaurant & food industry standards while enhancing the positive reputation of dining establishments.
Overview
7
7
years of professional experience
Work History
Waitress
Cafe Riggs
03.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed table assignments and prioritized orders to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage items.
- Trained new team members on menu knowledge, service techniques, and operational procedures.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Server
Farmers Fishers Bakers
09.2020 - 03.2024
- Assisted host in greeting guest in a prompt and courteous manner by greeting seating and thanking guest, helped answer phones to take reservations or to go orders
- Served large parties /private dining events up to 25 guest while providing punctual, timely service
- Demonstrated an ability to handle stress calmly under pressure situations such as busy shifts, events without sacrificing the quality of product delivered or the level of customer service provided
- Assisted guest with dietary restrictions and food allergens accurately guiding them through the menu to appropriate dishes
- Assisted management with training new server staff
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
Server
The Pembroke
08.2018 - 01.2020
- Quickly developed relationships with guest and maintained positivity while serving up to 10 tables during prime-time hours
- Maintained extensive knowledge of Beer and wine menu's while promptly guiding guest to menu items they were seeking for.
- Communicated with the Chef learning up to date menu items/specials of the day to proactively recommend appetizers and main courses leading to guest satisfaction
- Ensured guest had a memorable and positive experience through the delivery of prompt accurate service
- Maintained a clean and organized dining area, completing side work efficiently and contributing to a positive team environment
- Efficient and pleasant customer service contributed to improved rates of return business
Education
Associates of Business Administration - Business Administration
El Camino College
Torrance, CA06-2018
Skills
- Quality Customer Service
- Team collaboration
- Attention to Detail
- Works well in High Volume
- Enthusiastic
- Hospitality service expertise
- Safe food handling
- Strong multitasking
Timeline
Waitress
Cafe Riggs
03.2024 - Current
Server
Farmers Fishers Bakers
09.2020 - 03.2024
Server
The Pembroke
08.2018 - 01.2020
Associates of Business Administration - Business Administration
El Camino College
Similar Profiles
Makaylah WalkerMakaylah Walker
Private Nanny at Zachary Meir/Rachel RiggsPrivate Nanny at Zachary Meir/Rachel Riggs
Alyssa Grace TownsendAlyssa Grace Townsend
Tax Associate at Capin Crouse, a Division of Carr Riggs & IngramTax Associate at Capin Crouse, a Division of Carr Riggs & Ingram
Selwyn DavisSelwyn Davis
Electrician at Riggs DistlerElectrician at Riggs Distler
Jay Thomas SilverJay Thomas Silver
Specialist, Marketing Content at Academy of Managed Care Pharmacy (AMCP)Specialist, Marketing Content at Academy of Managed Care Pharmacy (AMCP)
Steven KleinSteven Klein
Administrative Specialist at Housing and Residence Life, George Mason UniversityAdministrative Specialist at Housing and Residence Life, George Mason University