MIA FAIR
Lanham,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
MEMBER SERVICE REPRESENTATIVE II
TOWER FEDERAL CREDIT UNION
08.2021 - Current
- Deliver outstanding customer service to all members
- Open and close memberships upon request
- Perform account updates, account maintenance, and monetary transactions
- Display leadership skills by assisting and guiding other agents
- Demonstrating quality assurance to all trainees and providing knowledge to help the succession rate for Tower
- IRA, Loan, and Wire trained
- Assisted with BSA System Training
- Conduct member follow ups via phone/mail
- Process and review incoming documents
- Assist with on the job training for new hires
- Organized and detail oriented.
PUBLIC WORKS MAINTENANCE WORKER I
CITY OF GREENBELT PUBLIC WORKS
06.2020 - 08.2021
- Perform routine lawn and ground maintenance tasks while maintaining the upkeep, general appearance, and health of plants and trees
- Proficient using heavy operating equipment i.e
- Kubota Tracker and John Deere Skid Steer.
RESERVATIONIST/ EZ PAY AGENT
MV TRANSPORTATION WMATA
01.2018 - 06.2020
- Provided exceptional customer service in a high speed call center
- Performed outstanding data entry under MV Transportation database in order to reserve client's upcoming trips
- Assisted clients with trip payments and payment history
- Updated client's personal database upon request
- Assist with on the job training for new hires with a hundred percent retention rate.
CENTER LEADER
CITY OF GREENBELT RECREATION
07.2012 - 06.2020
- Sold recreation membership passes for the current year
- Provided outstanding customer service to members and visitors
- Distributed and maintained equipment while enforcing regulations
- Planned, organized, and instructed recreational classes i.e
- The youth arts and crafts summer program.
Education
ASSOCIATES DEGREE - General Studies, Liberal Arts
PRINCE GEORGE COMMUNITY COLLEGE
Upper Marlboro, MD05.2018
Skills
- Proficient with Microsoft Office: Word, Excel, PowerPoint, Publisher, Outlook
- Customer Service/Concierge
- Operating Office Equipment (fax, copier, pc)
- Answering Phones
- Typing Speed: 55wpm
- Electronic File Management
- Cash Handling/Service Upselling
- Financial Transactions
- Account Management
- Call Documentation
- Data Entry
- Employee Coaching
Languages
English
Full Professional
Timeline
MEMBER SERVICE REPRESENTATIVE II
TOWER FEDERAL CREDIT UNION
08.2021 - Current
PUBLIC WORKS MAINTENANCE WORKER I
CITY OF GREENBELT PUBLIC WORKS
06.2020 - 08.2021
RESERVATIONIST/ EZ PAY AGENT
MV TRANSPORTATION WMATA
01.2018 - 06.2020
CENTER LEADER
CITY OF GREENBELT RECREATION
07.2012 - 06.2020
ASSOCIATES DEGREE - General Studies, Liberal Arts
PRINCE GEORGE COMMUNITY COLLEGE
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