Mia Falletta
Gainesville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
YMCA Camp Counselor
DeVos-Blum Family YMCA Of Boynton Beach
Boynton Beach , Florida
05.2022 - 08.2022
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Account Specialist
UF Computing Help Desk
Gainesville, Florida
09.2021 - 07.2022
- Set up new customer accounts and updated existing profiles with latest information.
- Completed routine and complex account updates to resolve problems.
- Answered calls daily for all UF related account questions.
Barista/Team Member
Dunkin
Boynton Beach, Florida
04.2020 - 08.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Continuously checked products for quality assurance according to strict guidelines.
Receptionist/Shampoo Assistant
Head First Hair Design
Boynton Beach, FL
06.2017 - Current
- Appropriately washed chemically restructured hair to avoid damage and improve texture.
- Sold salon products at front desk.
- Assisted in maintaining salon's schedule.
- Handled customer transactions accurately and kept detailed records for future reference.
- Maintained professional and friendly demeanor to greet clients for customer satisfaction.
- Family Owned business that I still work at whenever I visit home.
Education
Bachelor of Science - Psychology : Behavioral And Cognitive Neuroscience
University of Florida
Gainesville, FL08.2025
High School Diploma -
American Heritage School
Delray Beach, FL05.2021
Skills
- Call Documentation
- Upbeat and Positive Personality
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Consulting Supervisors
- Help Desk Support
Certification
- CPR and First Aid Certified
- Florida DCF childcare Ceritified
Timeline
YMCA Camp Counselor
DeVos-Blum Family YMCA Of Boynton Beach
05.2022 - 08.2022
Account Specialist
UF Computing Help Desk
09.2021 - 07.2022
Barista/Team Member
Dunkin
04.2020 - 08.2020
Receptionist/Shampoo Assistant
Head First Hair Design
06.2017 - Current
Bachelor of Science - Psychology : Behavioral And Cognitive Neuroscience
University of Florida
High School Diploma -
American Heritage School