Mia Felix Medina
Summary
Motivated and dependable professional with experience in team leadership, customer service, and retail operations. Skilled in training team members, supervising daily operations, and maintaining organized work environments in a fast-paced settings. Skilled in communication, multitasking abilities, and problem-solving with commitment to delivering excellent customer experiences.
Overview
5
5
years of professional experience
Work History
Backroom Associate
Colorado Mesa University
Grand Junction
08.2025 - 05.2026
- Assisted with receiving, organizing, and stocking merchandise in the bookstore backroom and sales floor areas.
- Coordinated daily operations by preparing merchandise for display and ensuring product availability for customers.
- Collaborated with team members to ensure organized, clean, and safe work environment.
- Supported high-volume periods by assisting with textbook distribution and seasonal sales events.
Shift Leader
Panda Express
Denver
03.2024 - 09.2025
- Supervised daily operations, enhancing customer service, food quality, and cleanliness standards.
- Managed cash handling, register operations, and accurate end-of-shift balance procedures.
- Assisted in training, mentoring, and supported team members to improve performance and teamwork.
- Ensured compliance with company policies, food safety regulations, and health standards.
- Resolved customer concerns professionally, fostering a positive dining experience.
Crew Member
Panda Express
Denver
04.2021 - 03.2024
- Greeted customers and took food and beverage orders, ensuring accurate and timely service.
- Operated cash register and processed payments efficiently.
- prepared and served food according to company standards.
- Followed food safety, sanitation, and health regulations.
- Maintained cleanliness and organization in dinning and kitchen areas.
- Restocked food items in kitchen area.
Education
Bachelor of Arts - Criminal Justice
Metropolitan State University of Denver
Denver, CO05-2028
Skills
- Communication skills
- Customer service
- Team collaboration
- Critical thinking
- Conflict resolution
- Time management
- Attention to detail
- Positive attitude
- Policy enforcement
- Daily workflows
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Backroom Associate
Colorado Mesa University
08.2025 - 05.2026
Shift Leader
Panda Express
03.2024 - 09.2025
Crew Member
Panda Express
04.2021 - 03.2024
Bachelor of Arts - Criminal Justice
Metropolitan State University of Denver