Mia Figueroa
4923 River Ave. Newport Beach,CA
Summary
With more than 3 years of customer service experience, I enjoy working in an environment that involves communicating and maximizing customer satisfaction. My work ethic and dedication has allowed me to expand my knowledge and my education at the University of California Irvine. I am eager to continue maximizing my people and communication skills for my future career through the serving industry.
Overview
3
3
years of professional experience
Work History
Sales Associate
Equinox Gym
Irvine, CA
09.2023 - Current
- Meeting monthly goal of sales per hour in order to maintain the monthly/ annual budget
- Building relationships with customers to encourage repeat business.
- Heavily customer service focused
- Managed inbound and outbound operation shipments
Server
Porter Valley Country Club
Porter Ranch, CA
09.2021 - 10.2023
- Promoted club events to members and their guest to optimize sales.
- Communicated with bartenders and back of the house to ensure of smooth service
- Prioritized advanced customer service as each customer is reoccurring
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured customer satisfaction and handled customer complaints in a professional manner.
- Assisted in training new servers.
Marketing/Media Assistant
Avery Lane
Santa Clarita, CA
06.2022 - 01.2023
- Updated webpages and profiles to reflect corrective strategies and engage customers.
- Manage customer accounts in handled purchasing sales and marketing to increase service and efficiency.
- Contacted store owners for potential collaboration
- Generated ideas and innovated social media marketing strategies for different brands
- Gathered sales data from all trading events
- Suggested improvements to enhance customer experience on social platforms and internal processes.
Personal Assistant
Geoffrey Chavez
Porter Ranch, CA
08.2021 - 08.2023
- Performed calendar management and scheduling of appointments
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
Education
Bachelor of Science - Psychology
University of California, Irvine
Irvine, CA06.2025
Associate of Science - Psychology
College of The Canyons
Valencia, CA04.2023
Skills
- Customer Service
- Leadership
- Verbal and Written Communication
- Team Collaboration
- Leadership
- Content Creation
- Multitasking and Prioritization
- Transactions and Cash Handling
- Service Oriented
Affiliations
- National Leadership Society - College of the Canyons
- Kaiser Permanente Volunteer - Woodland Hills
- Secretary - Red Cross Club College of the Canyons
Timeline
Sales Associate
Equinox Gym
09.2023 - Current
Marketing/Media Assistant
Avery Lane
06.2022 - 01.2023
Server
Porter Valley Country Club
09.2021 - 10.2023
Personal Assistant
Geoffrey Chavez
08.2021 - 08.2023
Bachelor of Science - Psychology
University of California, Irvine
Associate of Science - Psychology
College of The Canyons
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