Mia Fisher
Mansfield Center
Summary
Seasoned Financial Center Manager adept at motivating and coaching team members to accomplish demanding financial objectives. Strategic planner with remarkable leadership and communication skills. Ready to offer many years' experience in banking and take on a challenging new role.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
Work History
Financial Center Manager
Bank of America
Willimantic
01.2023 - Current
- Led team in delivering exceptional customer service and support.
- Managed daily operations to ensure compliance with banking regulations.
- Trained staff on financial products and services to enhance customer knowledge.
- Oversaw scheduling and staffing to optimize branch efficiency and performance.
- Developed strategies to improve client engagement and satisfaction levels.
- Conducted regular performance reviews to identify staff development opportunities.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Evaluated employee performance against established goals and objectives.
- Provided guidance and leadership to financial center staff in order to ensure adherence to established procedures and standards.
- Ensured compliance with all applicable laws, regulations and policies related to banking operations.
- Tracked metrics to maintain current understanding of center operations.
- Conducted performance reviews for branch personnel in order to assess individual contributions and provide feedback on areas requiring further development.
- Assisted customers with their banking needs, including opening accounts, setting up transfers between accounts.
Assistant Financial Center Manager
Bank of America
Windsor
01.2018 - 10.2022
- Managed daily operations of financial center to enhance customer service.
- Trained and mentored staff to improve team performance and efficiency.
- Assisted in developing strategies to increase client engagement and satisfaction.
Relationship Banker
Bank of America
Mansfield
02.2013 - 01.2018
- Built strong relationships with clients to understand their financial needs.
- Provided expert advice on banking products and services to enhance customer satisfaction.
- Conducted thorough financial assessments to recommend appropriate solutions for clients.
Teller
Bank of America
Willimantic
08.2011 - 02.2013
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer integrity through regular audits.
Education
Medical Assistant
Fox Business
West Hartford, CT 03.2001 - 12.2001
Some College (No Degree) - Social Services
Manchester Community College
Manchester , CTSkills
- Regulatory compliance
- Staff training
- Financial analysis
Timeline
Financial Center Manager
Bank of America
01.2023 - Current
Assistant Financial Center Manager
Bank of America
01.2018 - 10.2022
Relationship Banker
Bank of America
02.2013 - 01.2018
Teller
Bank of America
08.2011 - 02.2013
Medical Assistant
Fox Business
03.2001 - 12.2001
Some College (No Degree) - Social Services
Manchester Community College