Mia Foskey

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
• Responded to customer inquiries and provided technical assistance over phone and through chat.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.
• Cross-trained and provided backup support for organizational leadership.
• Identified and resolved discrepancies and errors in customer accounts quickly and efficiently.

• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Learned duties for various positions and provided backup at key times.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.