Mia Foster
Santa Ana,CA
Summary
Hardworking Front Desk Lead brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
5
5
years of professional experience
Work History
Lead Front Desk Receptionist
Urgent Care 3D
Rancho Santa Margarita , CA
06.2020 - Current
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved patient issues quickly and come up with solutions.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patients , improving customer retention rate.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Prepared weekly employee work schedules for team members.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Contributed to and helped lead employee staff meetings, advising leadership on resources needed and preparing information to be disseminated.
- Checked patient insurance, demographic and health history to keep information current.
Medical Records Assistant
Newport Heart
Newport Beach, CA
07.2018 - 06.2020
- Posted medical records promptly upon accurate assembly and analysis.
- Documented patient condition and treatment
- Filed records for timely retrieval.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Maintained patient confidence by keeping patient records information confidential.
Medical Records Assistant
Costal Kids
Newport Beach, CA
09.2017 - 07.2018
- Posted medical records promptly upon accurate assembly and analysis.
- Documented patient condition and treatment, coding medical claims for hospital and nursing facilities.
- Filed records for timely retrieval.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Education
High School Diploma -
Calvary Chapel Costa Meds
Costa Mesa, CA06.2017
Skills
- Check in and Checkout Procedures
- Telephone Etiquette
- Reminder Calls
- Overseeing Front Desk
- Organization and Time Management
- Staff Meetings
- Medical Records Verification
- Office Management
- Insurance Authorizations
- Adaptable and Flexible
- Creative Solutions
Accomplishments
- Supervised team of 10 staff members.
- Trained over 10 Front Office Receptions throughout Orange and San Diego county
- In charge of Covid-19 vaccinations for 5 clinics
Timeline
Lead Front Desk Receptionist
Urgent Care 3D
06.2020 - Current
Medical Records Assistant
Newport Heart
07.2018 - 06.2020
Medical Records Assistant
Costal Kids
09.2017 - 07.2018
High School Diploma -
Calvary Chapel Costa Meds
Similar Profiles
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
IVONA KOZULIVONA KOZUL
Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)Family Nurse Practitioner - Clinic and Telehealth at Pediatrix Urgent Care (Now Urgent Care for Kids)
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Diana SandovalDiana Sandoval
Laboratory Technician at QEDLaboratory Technician at QED
Eric MendozaEric Mendoza
Server at Jazz KitchenServer at Jazz Kitchen