Mia Franca

Research associate for Urologic Oncologist Dr. Robert Carey.

• Distilled large amounts of information and produced reports, spreadsheets, and documents outlining key details.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Managed complex databases to ensure accuracy and accessibility of critical information.
• Gathered and organized information for research purposes.

• Prioritized helping customers over completing other routine tasks in store.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Provided exceptional customer service at the front desk, handling member check-ins, answering phone calls, and addressing questions or concerns about billing or membership status.
• Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Oversaw maintenance and operation of all gym equipment, maintaining safety, cleanliness and operational efficiency.
• Boosted member engagement with group classes by actively promoting available offerings and assisting instructors with class setup as needed.